Dutch-Speaking Customer Expert - After-Sales & Technical Support - Athens

About the Role

Our client is a well-known international brand across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and financial technology. We are looking for a Dutch-Speaking Customer Experience Specialist to join our team in Athens, Greece.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, and email.

• After-Sales Assistance: Handle enquiries about orders, deliveries, missing or damaged items, exchanges, and invoices.

• Technical Support: Troubleshoot products, devices, appliances, and digital services.

• Complaint Resolution: Process refunds, claims, and complaints, and coordinate repairs or service appointments when needed.

• Case Management: Resolve challenging situations empathetically, escalate complex cases, and follow up until resolution.

• Documentation & Quality: Maintain accurate CRM records and meet customer satisfaction, quality, and productivity standards.

Work Schedule & Training

• Schedule: Monday to Friday, with occasional weekend shifts in some teams.

• Working Hours: Fixed day or rotating shifts, depending on the team.

• Training: Structured onboarding and a supervised nesting period before working independently.

• Contract: Initial 8-month contract, with the possibility of extension.

Requirements

• Dutch: Native-level or C1 proficiency.

• English: B2 minimum, with C1 required for some teams.

• Technical Skills: Good PC knowledge and confidence using multiple tools simultaneously.

• Communication: Strong written and verbal communication skills.

• Problem-Solving: Ability to resolve issues, multitask, and remain calm under pressure.

• Experience: Previous customer service experience is an advantage but is not required for most positions.

• Eligibility: must already be based in Greece and have valid legal documents to work in Greece (if non-Greek citizens) or be eligible EU citizens. No visa or work permit sponsorship.

If you meet the above criteria and are interested in this opportunity, please send your CV to: elena.pelekanou@cbtalents.org