English Customer Support – Lisbon (No Experience Needed)

Are you fluent in English and passionate about tech, AI, and digital communication? Join our vibrant team in Lisbon and help empower premium users across top social media platforms!

What You'll Do

As an Operations Customer Expert, you will deliver high-touch support and guidance to premium subscribers:

• Account & Billing Management: Guide users through account setup, plan tiers, billing inquiries, and renewals.
  
• AI & Feature Showcase: Educate users on cutting-edge integrated AI tools and exclusive premium features.
  
• Multi-Channel Engagement: Handle inbound & outbound inquiries via phone, email, and chat to deliver swift resolutions.
  
• Technical Support: Diagnose and resolve app and platform-related technical issues.
  
• Trend & Insights Tracking: Share user feedback to help shape and improve the platform experience.
  

What We Offer

• Total Fixed Package: €1,237.83 / month gross (Includes Base Salary + Meal Allowance + Monthly Holiday & Christmas Allowances)
  
• Performance Bonus: Up to €300.00 / month based on metrics
  
• Meal Allowance: €154.00/month (tax-free prepaid card)
  
• Health & Dental Insurance: Private coverage provided upon contract signing
  
• Paid Time Off: 22 annual holiday days + extra compensation days for working public holidays
  
• Paid Training: Complete our comprehensive 10-day onboarding program
  

Working Hours & Location

• Full-Time: 40 hours/week (8h shifts + 1h lunch) operating on a 24/7 rotation model.
  
• Shift Options: Day Shifts (07:00 – 22:00) or Night Shifts (22:00 – 07:00).
  
• Location: Lisbon, Portugal — modern, easily accessible office near Metro stations (Entrecampos & Jardim Zoológico), train, and bus lines.
  

Ready to launch your career in Lisbon? Apply today!