Customer Support Specialist – Mandarin Speaker

Job Title: Customer Support Specialist – Mandarin Speaker (Local)

Location: Kuala Lumpur, Malaysia

Employment Type: Full-time (Rotational Shift)

About the Role

Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.

Key Position Details

• Salary: Up to RM 4,500 Gross (Includes basic salary + Language Allowance)
• Schedule: 24/7 Rotational Shift (5 working days, 2 days off per week)
• Location: Kuala Lumpur, Malaysia (Note: Relocation support is not provided; local applicants or those based in KL are preferred)

Core Responsibilities

• Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
• Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
• Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
• Multitasking & Navigation: Seamlessly navigate multiple internal tools and systems simultaneously to research and resolve issues efficiently.
• Data Logging: Accurately log, track, and capture all interaction data into CRM systems according to operational procedures.
• Continuous Learning: Maintain up-to-date expertise on all client products, features, and brand strengths.

Candidate Requirements

Language & Education:

• Mandarin: C1 Proficiency (Fluent speaking, reading, and writing).
• English: B2 Proficiency (Strong command of reading, writing, speaking, and listening).
• Education: Bachelor's Degree, Diploma, or equivalent in any field.

Experience & Skills:

• Work Experience: Minimum 6 months of customer support experience in any industry. (Fresh graduates with a Diploma/Degree are welcome and strongly encouraged to apply!)
• Tech Savvy: Hands-on experience with mobile operating systems, smartphones, tablets, PCs, or laptops, plus basic hardware/software troubleshooting skills.
• Mindset: Strong curiosity for tech, eager to take feedback, and committed to continuous learning.
• Soft Skills: Excellent time management, ability to stay calm under pressure, and self-manage in a fast-paced environment. Call center experience is a distinct advantage.