About the job English Speaking Customer Support - Social Media Project
Ready to move beyond traditional customer service?
Turn your customer support experience into digital advertising & tech experience.
Join an international team supporting a leading social media and digital advertising platform, where you'll help businesses solve advertising-related issues, understand digital tools, and get more value from their online campaigns.
This is an opportunity to build experience across customer experience, technology, digital advertising, and B2B support — without needing to be a technical specialist.
Lisbon, Portugal
Full-time | 40 hours/week
English-speaking role
Rotating shifts | Monday–Sunday, 06:00–00:00
€1,227.32 total monthly package
Why Make the Move?
Upgrade your customer support career
Instead of handling repetitive general enquiries, you'll work with business customers and digital advertising products, developing skills that can open doors to tech, advertising, and customer success roles.
Get hands-on experience with digital products
You'll learn how advertising tools and online platforms work while troubleshooting real customer issues.
Work with businesses, not just consumers
Support small and medium-sized businesses, helping them solve problems and make better use of digital advertising tools. 2026_P.NETF.INBD_ProjectFile_Op
Join an international environment
Work as part of a multilingual team in a fast-paced, technology-driven environment.
Learn on the job
You'll receive 15 working days of structured training covering the products, tools, customer management, and your responsibilities. Successful completion of training is compensated.
What You Get
- €920 gross/month base salary
- €76.66/month Holiday Bonus
- €76.66/month Christmas Bonus
- €154/month meal allowance
- €1,227.32 total monthly package
- Health insurance from day one
- 22 days annual leave + Portuguese public holidays
- 12-month contract, renewable
Opportunity to move to a permanent employment relationship after 2 years
What You'll Do
- Support businesses through live chat, email, and phone
- Troubleshoot advertising and product-related issues
- Guide customers through digital advertising tools and features
- Provide pre- and post-sales support
- Identify recurring problems and help find solutions
- Make outbound calls when needed to ensure issues are properly resolved
- Help improve the overall customer experience
You'd Be a Great Fit If You
- Speak English fluently
- Have customer service, technical support, sales, or similar experience
- Enjoy solving problems and explaining things clearly
- Are comfortable learning new digital tools
- Have strong communication and multitasking skills
- Are curious about technology, social media, or digital advertising
- Can work rotating schedules between 06:00 and 00:00, Monday–Sunday
Your Next Step Could Be More Than Another Customer Support Job.
If you're already working in customer service and want to build experience in tech, digital advertising, and B2B support, this could be your next move.
Send me your updated CV in English and I'll share the next steps.
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