English Technical Customer Support – Ads | Lisbon, Portugal

Are you passionate about cutting-edge technology and helping businesses succeed? Join our team in Lisbon as a Technical Customer Expert – Ads Support, supporting one of the world's leading American artificial intelligence companies!

In this role, you will be the primary point of contact for English-speaking clients, providing high-quality assistance for digital ad platforms and delivering exceptional service in a dynamic, tech-forward environment.

Position Overview

• Role: Technical Customer Support – Ads Support (English Market)
• Location: Lisbon, Portugal (Modern campus with easy access via Oriente Station)
• Schedule: Full-time (40 hours/week, 24/7 rotating shifts with schedules assigned 10 days in advance)
• Contract Type: Open-ended/Uncertain Term Contract (Foreseeable duration of 12 months, with eligibility for a permanent contract after 2 years)

What We Offer

Competitive Compensation

• Total Estimated Monthly Gross: €1,248.33 / month (based on a standard 22-working-day month)
  • Base Salary: €938.00
  • Pro-rated Holiday Allowance: €78.17 / month
  • Pro-rated Christmas Allowance: €78.17 / month
  • Meal Allowance: €154.00 / month tax-free (€7.00/day on a prepaid meal card)
• Performance Bonus: Up to €200.00 / month based on productivity and KPIs

Training & Perks

• Paid Onboarding: 15 working days (8 hours/day) compensated at €18.56 / day (fully exempt from social security taxes)
• Comprehensive Healthcare: Private Health & Dental Insurance active upon contract signature
• Paid Time Off: 22 days of annual paid holiday + Portuguese public holiday compensation
• Prime Workplace: Modern campus equipped with full amenities and seamless transport links

Ready to Boost Your Career in Lisbon?

If you're ready to combine your customer support skills with world-class AI tech in one of Europe's most vibrant cities, we want to hear from you.