Italian speaking Customer Service Representative( Inbound)

We are seeking an Italian Customer Service Representative (Inbound) to join our client in Athens. 

Responsibilities

• Communicate with customers via phone, email, or chat in English.
• Handle inquiries, troubleshoot issues, and provide accurate information.
• Maintain a high level of professionalism and empathy during interactions.
• Escalate complex cases to the appropriate teams when necessary.
• Accurately document customer interactions and resolutions.
• Contribute to a positive, team-oriented work environment.

Qualifications

• Advanced proficiency in English (both written and spoken).
• Strong communication and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Previous experience in customer support or a related field is an advantage, but not required.

What we Offer

• 14 salaries (12 monthly + 1 on Easter + 1 splitted in Summer, and Christmas)

• Private Health & Life Insurance

• Performance bonus (confirm the information in the above tables)
• 25 days annual leave
  Contract:
• Permanent contract
• Working hours: 40h per week = is 8 hours per day / 5 days a week

Other Allowances:

• 50 meal voucher ticket per month for all the projects

Requirements to Apply

• CV in English.
• EU ID or valid Residence Card.

Easy apply to ikram.zaghba@cbtalents.org