French Call Center Agent (Onsite/Hybrid) Barcelona

Job Title: French Call Center Agent (Onsite/Hybrid) – Barcelona

Location: Barcelona, Spain
Work Arrangement: Onsite and Hybrid options available
Contract Type: Full-time

Position Overview:

Are you passionate about helping people and fluent in French? We’re on the lookout for a motivated and customer-focused Call Center Agent to join our international team in Barcelona. Whether working from our modern office or combining home and office days, you'll provide top-notch support to French-speaking customers, ensuring a smooth and friendly experience every time.

Your Key Responsibilities:

• Handle inbound calls, emails, and chat inquiries from French-speaking customers

• Assist customers with product or service-related questions and offer effective solutions

• Resolve issues quickly and professionally, always aiming for customer satisfaction

• Accurately log customer interactions using internal systems

• Coordinate with other departments (e.g. logistics, tech support, sales) to solve more complex requests

• Stay informed about company policies, updates, and procedures

• Achieve personal and team goals related to customer service quality and efficiency

What You Bring:

• Fluent French speaker (C2 level) – both written and spoken

• Good command of English (B2 or above)

• Experience in a customer service or call center environment is a plus, but not required

• Strong interpersonal and communication skills

• A solution-oriented mindset with patience and empathy

• Comfortable working with digital tools and CRM systems (e.g. Zendesk, Salesforce)

• Valid EU work permit or visa to work in Spain

Why Join Us?

• Competitive salary with performance-based incentives

• Flexible hybrid working (after training period)

• Support with relocation (if applicable)

• A diverse and inclusive workplace with colleagues from around the world

• Private health insurance coverage

• Career growth opportunities and training programs

• A fun, modern office located in the heart of Barcelona

• Free coffee, snacks, and team events

Working Hours:

• 40 hours per week

• Monday to Friday, with occasional shifts on evenings or weekends depending on team needs