Lisbon - French-Speaking Client Representative

Job Title: French-Speaking Client Representative
Location: Lisbon, Portugal (Onsite)
Company: Cross Border Talents

About Us:
At Cross Border Talents, we specialize in connecting talented professionals with exciting global opportunities. Based in the vibrant city of Lisbon, we are looking for a French-Speaking Client Representative to join our team onsite. If you're passionate about providing outstanding customer service and fluent in French, this is a fantastic opportunity for you to join a dynamic team in one of Europe's most vibrant and beautiful cities. Relocation package provided for candidates moving to Lisbon.

What You’ll Be Doing:

• Supporting French-speaking clients: Handle inquiries and provide support via phone, email, and chat, ensuring clients receive professional and efficient assistance.
• Troubleshooting and resolving client issues: Provide clear, friendly, and effective solutions to customer challenges.
• Collaborating with internal teams: Work closely with other departments to resolve complex client issues and ensure smooth service delivery.
• Gathering insights for service improvement: Provide feedback from client interactions to help enhance our services, products, and customer satisfaction.
• Exceeding client expectations: Go above and beyond to provide a memorable, positive experience for each client interaction.

What We’re Looking For:

• Fluent in French (both written and spoken): Fluency in French is required as you'll be directly assisting French-speaking clients.
• Client-focused mindset: A passion for delivering excellent service and resolving client issues efficiently and effectively.
• Excellent communication skills: Ability to communicate clearly, professionally, and with a friendly tone, both verbally and in writing.
• Problem-solving skills: A proactive and solution-oriented mindset to address and resolve client challenges.
• Experience in customer service (preferred but not required): Previous customer-facing experience is an advantage, but we’re happy to train the right candidate.
• Onsite work commitment: Comfortable working onsite in Lisbon and engaging directly with clients in a face-to-face setting.
• Tech-savvy: Comfortable with customer service tools and open to learning new platforms.

Why You Should Join Us:

• Onsite work in Lisbon: Work from our office in Lisbon, one of Europe’s most exciting cities with rich culture and stunning landscapes.
• Relocation package: Moving to Lisbon? We offer a relocation package to help make your transition to the city as smooth as possible.
• Great work-life balance: Flexible working hours that ensure you can balance your work and personal life.
• Career growth opportunities: We offer excellent opportunities for career advancement and professional development.
• Inclusive and supportive team culture: Join a team where your contributions are valued, and collaboration is key.
• Competitive salary and benefits: Enjoy a competitive salary, health benefits, and other perks to ensure you feel supported and appreciated.

Ready to Join Us?
If you’re a fluent French speaker with a passion for client service and are looking for an onsite role in Lisbon, we’d love to hear from you! Apply now to become a French-Speaking Client Representative at Cross Border Talents and take the next step in your career. Relocation assistance is available for qualified candidates moving to Lisbon.