French Customer Happiness Advocate

Job Title: French Customer Happiness Advocate
Location: Lisbon, Portugal – Onsite & Hybrid Options Available
Department: Customer Happiness / Customer Support
Employment Type: Full-Time

About the Role:

We are looking for an enthusiastic and customer-centric French-speaking Customer Happiness Advocate to join our team in Lisbon. In this role, you will help deliver exceptional customer experiences, ensuring that our French-speaking customers feel valued and supported. Whether working onsite or remotely in a hybrid model, you will be a key player in fostering long-term relationships with our customers and resolving their issues promptly and positively.

Key Responsibilities:

• Provide outstanding support to French-speaking customers via phone, email, and live chat.

• Respond to customer inquiries, providing information and resolving issues related to products, services, and account management.

• Actively listen to customers, identifying their needs and offering tailored solutions to enhance their experience.

• Maintain a positive and empathetic attitude while handling customer concerns or complaints.

• Collaborate with internal teams (e.g., sales, technical support) to ensure timely issue resolution.

• Record customer interactions accurately and follow up to ensure customer satisfaction.

• Contribute to process improvements and share feedback on customer concerns to improve overall service quality.

Requirements:

• Fluent in French (native or near-native level) and proficient in English.

• Previous experience in customer service, customer support, or client-facing roles is highly desirable.

• Strong communication and interpersonal skills, with the ability to engage customers and resolve conflicts.

• A passion for delivering excellent customer service and maintaining a positive customer experience.

• Ability to work both independently and as part of a team in a dynamic environment.

• Comfortable working with customer service tools and CRM software.

• Authorized to work in Portugal.

Preferred Qualifications:

• Experience with customer service software (e.g., Zendesk, Freshdesk, Salesforce).

• Knowledge of additional languages (e.g., Spanish, German) is a plus.

• Previous experience in a B2C environment or customer happiness-focused roles.

What We Offer:

• Competitive salary with performance-based bonuses.

• Flexible working environment: onsite in Lisbon or hybrid model.

• Ongoing training and development to enhance your skills.

• Career advancement opportunities in a growing international company.

• A friendly, inclusive, and supportive team culture.

• Relocation support (if applicable).