Polish-speaking Service Desk Technician

Job Title: Polish-speaking Service Desk Technician (On-site/Hybrid in Budapest, Hungary)

Location: Budapest, Hungary (On-site/Hybrid)

Job Type: Full-time

Salary: Competitive salary + benefits

About Us: We are a leading global technology company focused on providing cutting-edge IT services and solutions. We are currently looking for a Polish-speaking Service Desk Technician to join our team in Budapest. If you are passionate about technology, troubleshooting, and providing exceptional customer service, this is a great opportunity for you to make an impact while supporting users and clients with their IT-related needs.

Key Responsibilities:

• Offer technical support to Polish-speaking users via phone, email, and chat, ensuring efficient resolution of technical issues.
• Troubleshoot and resolve hardware, software, and network issues to minimize disruption and ensure smooth operations.
• Log and track all service desk tickets, ensuring accurate documentation of issues and resolutions.
• Escalate unresolved or complex issues to specialized support teams and follow up to ensure timely resolution.
• Provide guidance to users on IT systems and applications, ensuring they have the tools and knowledge to solve basic technical problems independently.
• Collaborate with other IT teams to identify recurring issues, suggest improvements, and contribute to long-term solutions.
• Maintain a high level of user satisfaction through clear communication, timely responses, and proactive issue resolution.
• Stay current with industry trends, new technologies, and company updates to ensure accurate and up-to-date support.
• Ensure all service desk activities align with IT policies and best practices.

Requirements:

• Fluent in Polish (both written and spoken); proficiency in English is required.
• Previous experience in a service desk, helpdesk, or IT support role is highly desirable.
• Strong technical knowledge of IT hardware, software, and networking systems.
• Excellent troubleshooting skills with the ability to diagnose and resolve technical problems quickly and effectively.
• Ability to communicate technical information clearly and concisely to non-technical users.
• Strong organizational and multitasking abilities, with a focus on providing efficient support in a fast-paced environment.
• Experience with service management and ticketing systems is a plus.
• Customer-focused mindset with a commitment to delivering high-quality service.

Benefits:

• Competitive salary and comprehensive benefits package.
• Hybrid work model, offering flexibility to work both on-site and remotely.
• Health insurance and wellness benefits.
• Opportunities for career development and technical skill enhancement.
• A dynamic and collaborative working environment with a global team.
• Access to training resources to further develop your IT skills.
• Modern office space located in the heart of Budapest.

How to Apply: If you’re passionate about technology and have a flair for helping others solve technical issues, we encourage you to apply! Please send your CV and cover letter to [Insert Email].

We look forward to reviewing your application!