Croatian Speaking Technical Support Agent

Job Title: Croatian Technical Support Agent (Remote - Greece)

Job Location: Remote (based in Greece)

Position Type: Full-Time

Job Overview:

We are looking for a highly skilled Croatian Technical Support Agent to join our dynamic team. This remote position based in Greece will involve providing technical assistance to Croatian-speaking customers, troubleshooting technical issues, and ensuring the best possible service. If you are passionate about problem-solving, have a technical mindset, and can communicate effectively in Croatian, we want to hear from you!

Key Responsibilities:

• Technical Support: Provide expert assistance to Croatian-speaking customers through various communication channels (phone, email, chat) to troubleshoot technical issues and provide solutions.

• Problem Diagnosis & Resolution: Identify technical problems, diagnose issues accurately, and provide clear instructions to resolve them, ensuring minimal downtime for customers.

• Product Expertise: Maintain a deep understanding of our products and services, using this knowledge to guide customers through technical challenges effectively.

• Customer Communication: Communicate complex technical concepts in a simple, clear, and friendly manner, ensuring that customers feel supported and confident in the solutions provided.

• Escalation Management: When necessary, escalate complex issues to higher-level technical teams while ensuring customers are kept informed throughout the process.

• Documentation & Reporting: Log all customer interactions, issues, and resolutions in our CRM system, ensuring accurate records and follow-ups.

• Continuous Improvement: Provide feedback on recurring issues and contribute to the development of resources such as knowledge bases, FAQs, and troubleshooting guides.

• Collaboration: Work closely with other team members and departments to ensure effective issue resolution and ongoing product improvements.

Requirements:

• Fluent in Croatian: Native or near-native Croatian language skills, both written and spoken.

• English Proficiency: Strong communication skills in English to collaborate with team members and document solutions.

• Technical Aptitude: Ability to troubleshoot technical issues effectively and understand common technical platforms, software, or systems.

• Problem-Solving Skills: Ability to analyze and resolve technical problems efficiently, demonstrating patience and attention to detail.

• Experience with Support Tools: Familiarity with CRM software, ticketing systems, and customer support platforms such as Zendesk, Freshdesk, or similar.

• Self-Driven: Comfortable working remotely with strong time-management skills and the ability to prioritize tasks independently.

• Technical Documentation: Ability to document solutions and create knowledge resources for both internal and customer use.

• Adaptability: Willingness to continuously learn new technical skills and adapt to changing technologies and customer needs.

Preferred Qualifications:

• Previous Technical Support Experience: Previous experience in a technical support or customer service role is an advantage.

• Additional Languages: Knowledge of other languages (e.g., Greek, English) is a plus.

• Familiarity with Technical Tools: Experience with troubleshooting hardware, software, and network-related issues.

• Remote Work Experience: Familiarity with working in a remote team environment is an asset.

What We Offer:

• Remote Work: Enjoy the flexibility of working from home in Greece while supporting Croatian-speaking clients.

• Competitive Compensation: Salary commensurate with experience and technical expertise.

• Career Development: Opportunities for skill growth, certifications, and advancement within the company.

• Supportive Team Environment: A collaborative atmosphere where your input is valued, and you'll receive ongoing training and mentorship.

• Work-Life Balance: Flexible working hours to support a healthy balance between work and personal life.

How to Apply:

If you're ready to join a team that values your technical expertise and customer service skills, please submit your resume along with a brief cover letter. In your cover letter, describe your relevant experience and explain why you're a great fit for this role. Don't forget to highlight your language proficiency and any technical skills that set you apart!

We look forward to your application!