German Customer Experience Associate Lisbon (Onsite/Hybrid)

Job Title: German Customer Experience Associate – Lisbon (Onsite/Hybrid)

Location: Lisbon, Portugal
Employment Type: Full-time
Work Setup: Onsite with Hybrid flexibility (after training)

About the Role:

We’re looking for a German-speaking Customer Experience Associate to join our growing team in beautiful Lisbon. In this customer-centric role, you’ll be the first point of contact for our German-speaking customers, delivering outstanding service and ensuring a smooth, positive experience across all interactions.

This is a great opportunity for someone who loves solving problems, connecting with people, and being part of a fast-moving, international environment.

Your Responsibilities:

• Communicate with customers via phone, email, and chat in German

• Understand customer needs and offer timely, effective solutions

• Provide product or service information in a clear, friendly, and professional manner

• Log all customer interactions in internal systems accurately and efficiently

• Collaborate with other teams (technical support, operations, logistics) to resolve complex queries

• Identify recurring issues and suggest improvements to enhance the customer journey

• Work towards individual and team KPIs related to service quality and response times

What You Bring:

• Fluent in German (C2 level) – written and verbal

• Good English skills (B2 or higher)

• Previous experience in customer service, support, or contact centers is a plus

• Strong communication and problem-solving abilities

• Positive, customer-first mindset with attention to detail

• Comfortable working with CRM systems and multitasking between tools

• Valid EU work permit or authorization to work in Portugal

What We Offer:

• Competitive salary with performance-based bonuses

• Hybrid working options after initial training

• Full onboarding and continuous training

• Private health insurance

• Opportunities for career growth and development

• A diverse and international team culture

• Central office in Lisbon with modern amenities

• Regular team-building activities and employee perks

Working Hours:

• Full-time: 40 hours/week

• Monday to Friday (some flexibility may be required depending on project or client needs)