Croatian Customer Support Specialist (Remote - Greece)

Job Title: Croatian Customer Support Specialist (Remote - Greece)

Job Location: Remote (based in Greece)

Position Type: Full-Time

Job Overview:

We are looking for a proactive, enthusiastic, and customer-oriented Croatian-speaking individual to join our team as a Customer Support Specialist. This is a fully remote role based in Greece, where you will be assisting Croatian-speaking customers via email, chat, and phone to provide exceptional customer service and ensure client satisfaction.

Key Responsibilities:

• Customer Support: Provide high-quality support to Croatian-speaking customers across various channels (phone, email, live chat, etc.), ensuring timely and accurate resolution of inquiries.

• Product Knowledge: Stay up-to-date with product/service details to assist customers effectively and provide clear and concise explanations.

• Issue Resolution: Troubleshoot and resolve customer issues, including product-related questions, account concerns, and technical difficulties.

• Customer Experience: Offer personalized assistance to each customer, maintaining a friendly and professional tone throughout all interactions.

• Documentation & Feedback: Document customer interactions, issues, and resolutions in the CRM system and provide feedback to the product and management teams to improve customer experience.

• Continuous Improvement: Identify common customer pain points and work with the team to suggest improvements and solutions to enhance the overall service.

• Collaboration: Work closely with other support team members to ensure consistent service and share knowledge of solutions and best practices.

Requirements:

• Fluency in Croatian: Native or near-native Croatian language skills (both written and spoken).

• Proficiency in English: Strong written and verbal communication in English for internal collaboration and documentation.

• Customer Service Experience: Previous experience in a customer support role is preferred but not required.

• Strong Communication Skills: Ability to communicate effectively, clearly, and professionally with customers in a remote setting.

• Technical Proficiency: Familiarity with CRM tools, email platforms, and support software (experience with Zendesk, Freshdesk, or similar platforms is a plus).

• Problem-Solving Skills: Ability to remain calm and professional in stressful situations, while providing timely solutions to customer concerns.

• Self-Motivated: Ability to work independently, manage tasks efficiently, and stay organized in a remote work environment.

• Time Zone Flexibility: Available to work in shifts that overlap Croatian working hours, ensuring availability during peak times.

• Strong Work Ethic: High level of accountability and responsibility with minimal supervision.

Preferred Qualifications:

• Additional Languages: Knowledge of other languages (e.g., English, Greek) is a plus.

• Tech-Savvy: Experience with online tools and troubleshooting basic tech-related issues.

• Previous Remote Experience: Experience working remotely is beneficial but not required.

What We Offer:

• Fully Remote Work: Flexibility to work from the comfort of your home in Greece.

• Competitive Salary: Based on experience and qualifications.

• Professional Growth: Opportunities to learn and develop skills in customer support, with potential for career advancement.

• Supportive Team Environment: Collaborative work culture, with ongoing training and mentoring.

• Work-Life Balance: Flexible working hours with the option to adjust shifts to fit your lifestyle.