German Customer Service Representative

Job Description: German Customer Service Representative
Location: Porto, Portugal
Position Type: Full-time
Language Requirement: Fluent in German (C2 Level)

About Us:
Join a dynamic team and embark on an exciting career journey with us in Porto, Portugal! We’re looking for a German-speaking Customer Service Representative who is passionate about delivering exceptional customer service. You’ll be the go-to expert for our German-speaking customers, ensuring that they have the best possible experience with our brand. If you have a customer-first mentality, strong communication skills, and a knack for solving problems, we want you on our team.

What You'll Do:

• Customer Support Excellence: You’ll be the first point of contact for our German-speaking customers via phone, email, and live chat, providing solutions to inquiries and ensuring a seamless customer experience.
• Problem-Solving: Handle customer inquiries with empathy and patience, resolve issues efficiently, and ensure satisfaction with every interaction.
• Product Knowledge: Be an expert in our products or services, guiding customers through their journey and helping them make informed decisions.
• Feedback and Improvements: Collect customer feedback and share insights with the team to improve products, services, and customer experience.
• Maintain Positive Relationships: Foster long-term relationships with customers by offering personalized, friendly, and professional support.

What We’re Looking For:

• Fluency in German (C2 level), both written and spoken, is a must.
• Previous experience in customer service or a similar role is a plus.
• Problem-solving skills and the ability to remain calm under pressure.
• Strong communication skills with the ability to build rapport with customers.
• Team player who thrives in a collaborative environment.
• Attention to detail and ability to manage multiple tasks.
• A positive attitude and a genuine passion for helping others.

Why You’ll Love Working with Us:

• Vibrant Porto: Enjoy working in the beautiful city of Porto, known for its culture, great food, and work-life balance.
• Career Growth: We value your development and offer opportunities for growth within our company.
• Inclusive Team: Be part of a supportive, friendly team where collaboration and creativity are key.
• Work-Life Balance: We believe in a healthy balance, offering flexible working conditions to suit your lifestyle.
• Great Benefits: Enjoy a range of benefits, including health insurance, wellness programs, and more.

If you’re ready to make a positive impact by delivering top-notch customer service and supporting our German-speaking customers, we’d love to meet you. Apply now and be part of a dynamic team in Porto, Portugal!