Dutch-speaking Client Support Advisor

Job Title: Dutch-speaking Client Support Advisor (On-site/Hybrid in Budapest, Hungary)

Location: Budapest, Hungary (On-site/Hybrid)

Job Type: Full-time

Salary: Competitive salary + benefits

About Us: We are an innovative and customer-centric company dedicated to providing top-tier support and service to our clients globally. We are looking for a motivated Dutch-speaking Client Support Advisor to join our team in Budapest. If you are passionate about problem-solving, providing excellent customer care, and building strong relationships, this role offers an exciting opportunity for you.

Key Responsibilities:

• Provide exceptional support to Dutch-speaking clients via phone, email, and chat, ensuring prompt resolution of their inquiries and issues.
• Assist clients with troubleshooting, product-related questions, and service concerns, offering tailored solutions.
• Maintain a high standard of professionalism, offering empathetic and effective communication at all times.
• Document all client interactions accurately in the CRM system, ensuring smooth follow-ups and resolution tracking.
• Collaborate with internal teams to escalate and resolve complex issues and ensure clients’ needs are met.
• Follow up with clients to ensure their issues are completely resolved and that they are satisfied with the service provided.
• Stay informed on company products, services, and updates to deliver accurate and up-to-date information to clients.
• Contribute ideas and feedback to improve service quality and customer experience.
• Meet performance targets related to customer satisfaction, response time, and issue resolution.

Requirements:

• Fluent in Dutch (both written and spoken); proficiency in English is required.
• Previous experience in customer service or support is highly desirable.
• Strong communication skills with the ability to engage customers in a friendly, clear, and professional manner.
• Problem-solving mindset with the ability to identify issues quickly and provide effective solutions.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality service.
• Ability to work independently and as part of a team, contributing to the overall success of the department.

Benefits:

• Competitive salary and benefits package.
• Hybrid work model, allowing flexibility between remote and office-based work.
• Health insurance and wellness benefits.
• Opportunities for career growth and advancement.
• Collaborative, supportive, and dynamic work environment.
• Access to professional development and training programs.
• Work in a modern office located in the heart of Budapest.