Italian Inbound Customer Support Specialist (Onsite/Hybrid) Barcelona

Job Title: Italian Inbound Customer Support Specialist (Onsite/Hybrid) – Barcelona

Location: Barcelona, Spain
Work Type: Full-time
Work Mode: Onsite & Hybrid options available

About the Role:

We’re seeking a native or fluent Italian Customer Support Specialist to join our growing team in Barcelona. As the first point of contact for our Italian-speaking customers, you’ll be responsible for delivering a friendly, professional, and solution-oriented service across various channels.

This is a customer-facing, inbound support role, ideal for someone who enjoys solving problems and creating positive experiences. Whether you're working from our vibrant Barcelona office or part-time from home, you’ll be part of a supportive and multilingual environment.

What You'll Do:

• Respond to incoming customer inquiries via phone, email, and live chat, primarily in Italian

• Deliver clear and accurate product or service information

• Troubleshoot and resolve customer issues with care and efficiency

• Maintain detailed and accurate records of interactions in internal systems

• Collaborate with cross-functional teams (technical, logistics, sales) to ensure fast and complete resolutions

• Stay informed about company offerings, updates, and procedures

• Meet individual and team performance targets related to customer satisfaction and resolution speed

What You Bring:

• Fluent Italian speaker (C2 level) – both spoken and written

• Good level of English (B2 or higher) for internal communication

• Prior experience in customer support, contact center, or a service-related field is a plus

• Strong communication and active listening skills

• Ability to stay calm under pressure and work efficiently in a fast-paced environment

• Comfortable using CRM platforms and digital tools (experience with Zendesk or similar is a bonus)

• Valid permit to work in Spain or EU citizenship

What We Offer:

• Competitive fixed salary + bonus potential based on performance

• Flexible hybrid work model (after initial training period)

• Relocation support for international candidates

• Private health insurance

• Comprehensive onboarding and continuous learning opportunities

• Career growth in a supportive and international team

• Modern office in central Barcelona with great amenities

• Regular team events, wellness activities, and free snacks/coffee

Working Hours:

• Full-time: 40 hours per week

• Typical shifts from Monday to Friday; occasional weekend or evening shifts depending on client/project needs