Danish-Speaking Client Representative

Job Title: Danish-Speaking Client Representative
Location: Lisbon, Portugal (Onsite)
Company: Cross Border Talents

About Us:
At Cross Border Talents, we connect exceptional talent with global opportunities. We are currently looking for a Danish-Speaking Client Representative to join our team in Lisbon. If you're fluent in Danish, passionate about providing outstanding customer service, and looking for an exciting opportunity in one of Europe’s most vibrant cities, we want to hear from you! Relocation assistance is provided for candidates moving to Lisbon.

Your Responsibilities:

• Assist Danish-speaking clients: Provide customer support via phone, email, and chat, ensuring timely and professional responses to all inquiries.
• Resolve client issues: Address customer challenges by offering clear, friendly, and effective solutions.
• Collaborate with internal teams: Work closely with various departments to ensure a smooth and efficient service experience for clients.
• Contribute valuable feedback: Gather insights from client interactions to help improve services, processes, and overall client satisfaction.
• Deliver exceptional customer experiences: Go above and beyond to exceed client expectations and ensure satisfaction with every interaction.

What We’re Looking For:

• Fluency in Danish (written and spoken): You will be directly assisting Danish-speaking clients, so fluency is essential.
• Client-focused approach: A strong passion for customer service and a desire to resolve client issues effectively and professionally.
• Excellent communication skills: Ability to communicate clearly, confidently, and warmly in both written and spoken Danish.
• Problem-solving mindset: A proactive attitude towards resolving customer challenges and finding solutions.
• Customer service experience (preferred but not essential): Experience in a customer-facing role is a bonus, but we are happy to train the right person.
• Comfortable with onsite work: Able to work onsite in Lisbon and engage directly with clients.
• Tech-savvy: Comfortable using customer service platforms and eager to learn new systems and tools.

Why You Should Join Us:

• Work in Lisbon: Join our team in one of Europe’s most beautiful and exciting cities, known for its rich culture, history, and lifestyle.
• Relocation assistance: Moving to Lisbon? We offer a relocation package to make your transition smooth and stress-free.
• Work-life balance: Enjoy flexible working hours to ensure a healthy balance between your personal and professional life.
• Career development: Take advantage of great opportunities for career growth and professional advancement.
• Inclusive and supportive team culture: Be part of a dynamic, diverse team where your contributions are valued, and collaboration is at the heart of our work.
• Competitive salary and benefits: We offer a competitive salary, health benefits, and other perks to make sure you feel supported and appreciated.