Malta -Dutch Customer Advisor

Job Title: Dutch Customer Advisor
Location: Malta (Hybrid/Onsite)
Company: Cross Border Talents

About Us:
At Cross Border Talents, we’re dedicated to connecting talented professionals with global career opportunities. Based in the heart of Malta, we support businesses in building high-performing international teams. We’re now looking for a Dutch-Speaking Customer Advisor to join our growing family. If you’re passionate about delivering exceptional customer service in a fast-paced, multicultural environment, this could be the perfect role for you!

What You'll Do:

• Support our Dutch-speaking customers: Provide top-notch customer service through email, phone, and chat, ensuring each customer receives the assistance they need in their native language.
• Solve problems with care and efficiency: Address inquiries, troubleshoot issues, and guide customers through resolutions with professionalism and a friendly attitude.
• Collaborate with internal teams: Work alongside colleagues from different departments to deliver the best outcomes and enhance the overall customer experience.
• Provide valuable feedback: Share insights and feedback from customer interactions to improve service delivery and product development.
• Exceed customer expectations: Focus on delivering excellent service every time, ensuring customer satisfaction is always at the forefront.

What We’re Looking For:

• Fluent in Dutch (both written and spoken) – You’ll be engaging directly with our Dutch-speaking customers, so fluency is a must.
• Customer-centric mindset: A natural passion for helping people, combined with a solutions-oriented approach to problem-solving.
• Strong communication skills: Ability to express yourself clearly and professionally, both in writing and verbally, while actively listening to customer needs.
• Creative problem-solver: You think outside the box to address customer challenges and find the best solutions.
• Previous customer service experience (preferred but not required): While experience in customer support is a bonus, we are more than happy to train the right candidate.
• Tech-savvy: Comfortable using customer support platforms and technology, with a willingness to learn new tools.

Why Join Us?

• Experience Malta: Malta offers an incredible lifestyle with its Mediterranean climate, beautiful beaches, and rich culture – it’s the perfect place to live and work.
• Hybrid/Onsite Flexibility: Choose whether you’d prefer to work from the office or from home with our flexible hybrid model. Alternatively, join us onsite in our modern, dynamic office.
• Growth Opportunities: At Cross Border Talents, we focus on your development, providing clear pathways for career advancement.
• Supportive Team Culture: Join a diverse, friendly team where innovation, collaboration, and respect are at the core of everything we do.
• Competitive Salary & Benefits: We offer a competitive salary, health benefits, and other perks to ensure you feel valued and supported.

Ready to Make an Impact?
If you’re a Dutch speaker with a passion for customer service and are eager to join a forward-thinking company in Malta, we’d love to hear from you. Apply now to take your career to the next level with Cross Border Talents!