Greece (Athens) -Remote French -Speaking Customer Advisor

Job Description: Remote French-Speaking Customer Advisor (Athens)

Position: Remote French-Speaking Customer Advisor
Location: Remote (Based in Athens, Greece)
Industry: Web Services
Language Requirements: Fluent French + B2 English
Prior Experience: Preferred, but not required
Salary & Benefits: Competitive salary, career development opportunities, and more.

Job Overview:
We are looking for a Remote French-Speaking Customer Advisor to join our team in Athens, Greece. This is a remote role, so you will be working from home within Athens. The ideal candidate will be fluent in French and have B2-level English proficiency. While prior experience in customer support is an advantage, it is not a requirement as we provide training to the right candidates. This position is perfect for someone who is passionate about delivering excellent customer service in a fast-paced environment.

Key Responsibilities:

• Customer Support: Provide top-notch customer service to French-speaking clients via phone, email, and chat.
• Issue Resolution: Address customer concerns and resolve issues efficiently, ensuring a positive experience for every customer.
• Product Knowledge: Stay informed about the company’s web services to offer accurate guidance and troubleshooting support.
• Order Management: Assist customers with placing, updating, and tracking orders, and support them with all web service-related inquiries.
• Technical Assistance: Offer basic technical support to customers, helping them navigate our digital platforms (training will be provided).
• Collaboration: Work alongside internal teams to resolve complex customer issues and improve the customer experience.
• Customer Feedback: Gather and report customer feedback to help enhance services and products.

Requirements:

• Fluent in French: Native or near-native proficiency in both spoken and written French.
• B2 English Proficiency: Good command of English for internal communication and documentation.
• Customer Service Experience: Previous experience in customer service is a plus, but not a requirement. We are open to training the right candidate.
• Communication Skills: Excellent written and verbal communication skills are essential for interacting with customers and team members.
• Problem-Solving Abilities: Strong analytical and troubleshooting skills to resolve customer inquiries effectively.
• Self-Motivation: The ability to work independently in a remote setting, staying focused and organized.

Documents Accepted:

• EU ID
• Refugee Certificate from Ukraine (issued later than March 2022)
• Residence Card

Note: Only candidates who are eligible to work in Greece will be considered. Student visas are not accepted for this position.

Relocation:
No relocation support will be provided. International candidates should be willing to relocate to Athens at their own expense.

What We Offer:

• Competitive Salary: A salary that reflects your experience and skills.
• Career Development: Opportunities for personal and professional growth within the company.
• Remote Work: The flexibility of working from home within Athens.
• Health & Wellness: Benefits package, including health insurance.
• Team Environment: Be part of an inclusive, international team that values collaboration and growth.

How to Apply:
If you are a customer-focused individual fluent in French and English, we’d love to hear from you! Please submit your resume and a cover letter detailing why you’re excited about this opportunity.

We look forward to receiving your application!