Bulgaria - Azerbaijani-Speaking Customer Advisor (On-Site, Bulgaria)

Job Description: Azerbaijani-Speaking Customer Advisor (On-Site, Bulgaria)

Position: Azerbaijani-Speaking Customer Advisor
Location: On-Site, Bulgaria
Industry: Web Services
Language Requirements: Fluent Azerbaijani + B2 English
Prior Experience: Preferred, but not required
Salary & Benefits: Competitive salary, career development opportunities, and more.

Job Overview:
We are looking for a Azerbaijani-Speaking Customer Advisor to join our team on-site in Bulgaria. The ideal candidate will be fluent in Azerbaijani and have B2-level English proficiency. While prior customer service experience is a plus, it is not required, and full training will be provided. This role is perfect for someone passionate about delivering excellent customer service and supporting Azerbaijani-speaking clients.

Key Responsibilities:

• Customer Support: Provide top-tier customer service to Azerbaijani-speaking clients via phone, email, and live chat.
• Issue Resolution: Resolve customer inquiries and concerns promptly, ensuring a positive customer experience.
• Product Knowledge: Stay up to date with the company’s web services to offer accurate information and troubleshooting support to customers.
• Order Management: Assist customers with placing, updating, and tracking orders, as well as supporting them with all web service-related queries.
• Technical Assistance: Provide basic technical support to customers, helping them navigate through our digital platforms (training provided).
• Collaboration: Work with internal teams to resolve complex customer issues and enhance the customer experience.
• Customer Feedback: Gather customer feedback to help improve products and services.

Requirements:

• Fluent in Azerbaijani: Native or near-native proficiency in both written and spoken Azerbaijani.
• B2 English Proficiency: Good command of English for internal communication and documentation.
• Customer Service Experience: Previous customer service experience is an advantage but not essential. We are happy to train the right candidate.
• Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and team members.
• Problem-Solving Abilities: Ability to identify and resolve customer issues effectively.
• Self-Motivation: Ability to work in a dynamic on-site environment.

Documents Accepted:

• Residency card (should be valid for more than one year)
• EU citizenship
• Refugee card
• Note: Work permit & blue card are not accepted for this role.

Relocation:

• Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company (if no prior notice is given). Travel documents (e-ticket and invoice) need to be presented.
• Advance salary of 1056 BGN net is available upon employee request (will be transferred to your bank account within 5 working days).
• If the contract is terminated within the first 6 months of employment, any outstanding advance salary payments will be due back and deducted from your final salary.
• Hotel accommodation is booked upon confirmation of your arrival date. If you do not stay at the hotel, you must notify them by 12 noon on the booked date. Failure to do so will result in the employee needing to pay for that night.

Additional Benefits:

• Monthly transportation/internet allowance of 50 BGN net, paid in addition to the base salary.
• Additional payment for night hours work (if applicable) as per the approved company program.
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) of 500 BGN.
• Medical plan: Health and dental care coverage.
• Life insurance coverage.
• Multisport Card (co-financed by the employer).
• Discounts on various goods and services.

What We Offer:

• Competitive Salary: A salary based on your experience and qualifications.
• Career Development: Opportunities for growth and advancement within the company.
• Health & Wellness: Benefits package, including health insurance.
• Dynamic On-Site Environment: Work in a vibrant and collaborative atmosphere with an international team.
• International Team: Be part of a dynamic, international team that values collaboration and professional growth.

How to Apply:
If you are fluent in Azerbaijani and English, and you’re excited about joining a dynamic customer service team, we’d love to hear from you! Please submit your resume and cover letter, and tell us why you’re the right fit for this opportunity.

We look forward to receiving your application!