Italian-speaking Client Relations Coordinator (Malta-based)

Job Title: Italian-speaking Client Relations Coordinator (Malta-based)

Location: Malta (Local candidates only)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company: We are a renowned global company that values strong relationships with our clients. We are seeking a dedicated and skilled Italian-speaking Client Relations Coordinator to join our team in Malta. If you are passionate about building and maintaining client relationships while providing top-tier service, this opportunity is perfect for you.

Key Responsibilities:

• Act as the primary point of contact for Italian-speaking clients, ensuring clear, professional, and timely communication.
• Build and nurture long-term relationships with clients, understanding their needs and ensuring high levels of satisfaction.
• Coordinate with internal teams to deliver tailored solutions for clients, addressing inquiries, issues, and requests.
• Assist in onboarding new clients, ensuring a smooth and seamless experience.
• Handle client feedback, concerns, and escalations with a solution-oriented approach.
• Monitor client accounts and proactively address any issues or areas of improvement.
• Ensure that all client interactions are accurately documented in the CRM system for effective follow-up.
• Prepare reports and provide updates to clients as needed, ensuring they are informed and satisfied with our services.
• Collaborate with other departments to ensure that client needs are met and expectations exceeded.
• Contribute ideas to improve client relations processes and enhance the overall client experience.

Requirements:

• Fluent in Italian (both written and spoken); proficiency in English is required.
• Previous experience in a client relations, account management, or customer support role is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and manage client expectations effectively.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Ability to work independently and as part of a team, managing multiple tasks effectively.
• Detail-oriented with strong organizational and time-management skills.
• A client-first mentality with a passion for delivering exceptional service.
• Ability to thrive in a fast-paced, dynamic environment.