French-Speaking Customer Support Representative

Job Title: French-Speaking Customer Support Representative – Join Cross Border Talents in Barcelona!

Location: Barcelona, Spain
Employment Type: Full-Time

About Cross Border Talents:
At Cross Border Talents, we believe in connecting exceptional talent with the world’s most innovative companies. We specialize in offering world-class customer support and are now looking to expand our team in Barcelona. We are searching for a French-Speaking Customer Support Representative who is eager to provide top-tier assistance to our French-speaking clients. If you have a passion for customer service and enjoy building relationships, you’ll love being part of our dynamic and supportive team.

The Role:
As a French-Speaking Customer Support Representative at Cross Border Talents, you will play a key role in assisting our French-speaking customers. Your main responsibility will be providing exceptional service via phone, email, and chat. Whether it's answering inquiries, troubleshooting issues, or guiding customers through our services, you’ll be dedicated to ensuring every customer has an outstanding experience. Your communication skills and ability to problem-solve will help you make a real impact every day.

Key Responsibilities:

• Deliver exceptional customer support in French via phone, email, and chat.
• Assist customers with inquiries, technical issues, and service-related concerns in a friendly and professional manner.
• Troubleshoot and resolve issues, providing clear solutions in simple terms.
• Document customer interactions and ensure that all issues are resolved efficiently.
• Work closely with other teams to escalate complex issues and ensure timely resolutions.
• Stay informed on product updates, features, and best practices to offer the best advice and assistance to customers.

What We’re Looking For:

• Fluency in French (both written and spoken) is essential.
• Excellent communication skills, with the ability to explain complex issues clearly and with patience.
• A customer-first attitude, with a passion for providing outstanding service.
• Previous experience in customer service or a related field is a plus.
• Problem-solving skills, with the ability to address and resolve customer concerns effectively.
• A team player who thrives in a dynamic, fast-paced environment.

Why Join Cross Border Talents?

• Global Impact: Be part of an international team that’s shaping the future of customer support.
• Career Growth: We offer plenty of opportunities for professional development and advancement within the company.
• Vibrant Barcelona: Work in one of the most exciting cities in Europe, known for its culture, lifestyle, and diversity.
• Amazing Benefits: Competitive salary, health insurance, flexible working hours, and other great perks!