French-speaking Customer Care Advocate

Job Title: French-speaking Customer Care Advocate

Location: Barcelona, Spain
Work Type: Onsite / Hybrid
Employment Type: Full-time

About the Role:

We’re looking for a French-speaking Customer Care Advocate to join our growing team in Barcelona. In this role, you’ll be the key point of contact for our French-speaking customers, offering exceptional support, resolving their concerns, and ensuring a seamless experience. Your work will make a meaningful impact on our customers' satisfaction and loyalty.

Whether you’re assisting via phone, email, or chat, you’ll be part of a friendly and dynamic team that’s dedicated to delivering excellent service. This position offers the flexibility of both onsite and hybrid work options, allowing you to balance your work and personal life.

Key Responsibilities:

• Respond to customer inquiries in French (via phone, email, and live chat)

• Provide exceptional, empathetic support and resolve issues efficiently

• Assist customers with product questions, troubleshooting, and account-related queries

• Document all customer interactions accurately in the CRM system

• Collaborate with internal teams to ensure timely resolution of customer issues

• Stay informed on product updates, policies, and procedures

• Identify trends and recurring issues, providing feedback to improve processes

• Contribute to team goals by maintaining high performance and customer satisfaction levels

What You Bring:

• Fluency in French (spoken and written)

• Good command of English (B2 level or higher)

• Previous experience in customer service or support roles is preferred

• Strong communication skills with the ability to explain solutions clearly

• A positive, proactive attitude and a passion for helping others

• Ability to work in a fast-paced, multicultural environment

• Comfortable using CRM systems and support tools

• Problem-solving skills and attention to detail

What We Offer:

• Competitive salary with performance-based incentives

• Flexible hybrid work model (office + remote days)

• Comprehensive training and development opportunities

• Health insurance, meal vouchers, and other employee benefits

• A modern, centrally located office in Barcelona

• Opportunities for growth and career progression

• A collaborative, international team environment

Working Hours:

• Full-time: 40 hours/week

• Monday to Friday or rotating shifts (depending on business needs)