French Technical Support Agent Lisbon (Onsite/Hybrid)

French Technical Support Agent – Lisbon (Onsite/Hybrid)

Location: Lisbon, Portugal
Job Type: Full-time
Work Model: Onsite & Hybrid (flexible after training)

About the Role:

We are looking for a French-speaking Technical Support Agent to join our international support team in Lisbon. In this role, you’ll provide expert assistance to French-speaking users by troubleshooting technical issues and guiding them through product features and solutions.

Whether you're onsite or working in a hybrid setup, your goal will be to deliver exceptional customer support and help users get the most out of our technology.

Key Responsibilities:

• Respond to inbound inquiries via phone, email, and chat in French

• Diagnose and resolve technical issues efficiently and professionally

• Guide customers through product setup, features, and problem-solving steps

• Log and track support cases in the CRM system accurately

• Escalate complex technical problems to second-level support when needed

• Stay up to date with product knowledge, troubleshooting processes, and updates

• Maintain high levels of customer satisfaction and adhere to SLAs

• Collaborate with team members and share knowledge to enhance service delivery

Requirements:

• Fluent in French (C2 level) – both spoken and written

• Good command of English (B2 level or higher)

• Previous experience in a technical support, help desk, or customer service role

• Strong problem-solving and analytical thinking skills

• Basic technical understanding of software, hardware, or web-based platforms

• Ability to explain technical concepts clearly to non-technical users

• Familiarity with support tools and ticketing systems (e.g., Zendesk, Freshdesk, Jira)

• Valid EU work permit or authorization to work in Portugal

What We Offer:

• Competitive salary + potential performance bonuses

• Flexible hybrid work model after initial training

• Comprehensive training and development programs

• Private health insurance

• Opportunities for internal mobility and career growth

• Supportive and multicultural team environment

• Centrally located office in Lisbon with modern facilities

• Regular team events, wellness initiatives, and perks

Working Hours:

• Full-time: 40 hours/week

• Monday to Friday (some shifts may require flexibility, depending on project needs)