Italian Customer Service Specialist - Onsite in Lisbon

Job Title: Italian Customer Service Specialist
Location: Lisbon, Portugal
Relocation Package: Yes
Welcome Bonus: €3,000

About CBT:
At CBT, we are dedicated to delivering outstanding customer experiences. As a global leader in customer solutions, we pride ourselves on building meaningful relationships with our clients and customers. We're looking for passionate Italian Customer Service Specialists to join our vibrant team in Lisbon, Portugal. This is your opportunity to make a real impact, provide exceptional service, and be part of a company that values customer satisfaction. With a €3,000 welcome bonus and a relocation package to help you get started, we’ll make sure your transition to Lisbon is smooth and seamless.

Job Description:

As an Italian Customer Service Specialist at CBT, you’ll be the first point of contact for our Italian-speaking customers, providing top-tier service via phone, email, and chat. Your role will be to address inquiries, resolve issues, and ensure that each customer interaction is positive and fulfilling. With your expertise and customer-focused approach, you'll help maintain high satisfaction levels and build lasting relationships. Join us in Lisbon and be a key part of our customer service team!

Key Responsibilities:

• Provide exceptional customer service in Italian via phone, email, and chat, ensuring every interaction is positive and productive.

• Respond to customer inquiries with accuracy and professionalism, offering solutions to problems and addressing concerns.

• Help customers understand our products and services, guiding them to the best possible solutions.

• Maintain detailed and accurate records of customer interactions and resolutions.

• Collaborate with other departments to ensure customer issues are fully resolved.

• Stay up to date with product knowledge and service offerings to provide the best possible support.

• Work to meet and exceed performance metrics and contribute to the overall success of the team.

Qualifications:

• Native or fluent in Italian (both written and spoken).

• Previous customer service experience is preferred but not required; a willingness to learn is key.

• Strong problem-solving abilities with a positive and proactive attitude.

• Excellent communication skills and the ability to remain calm under pressure.

• Team-oriented, with a passion for providing outstanding service to customers.

• Flexibility to work in rotating shifts, including evenings and weekends if necessary.

What We Offer:

• A competitive salary plus a €3,000 welcome bonus to help you settle into your new role.

• A comprehensive relocation package that includes assistance with accommodation, visa, and other relocation needs.

• Full training and development programs to help you grow and advance in your career.

• A collaborative, multicultural work environment with colleagues from all over the world.

• Health insurance, wellness programs, and a variety of employee benefits to support your well-being.

• The chance to live and work in Lisbon, one of Europe's most exciting cities with rich culture and stunning views.