German-speaking Social Media Moderator (On-site/Hybrid in Budapest, Hungary)

Job Title: German-speaking Social Media Moderator (On-site/Hybrid in Budapest, Hungary)

Location: Budapest, Hungary (On-site or Hybrid)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company: We are a global company that thrives on creating positive and engaging digital experiences for users around the world. We are looking for a dedicated German-speaking Social Media Moderator to join our team in Budapest. If you are passionate about social media, community engagement, and ensuring a safe online environment, this role is ideal for you. We offer both on-site and hybrid working options for this position.

Key Responsibilities:

• Monitor and moderate German-language content across various social media platforms (Facebook, Instagram, Twitter, TikTok, etc.).
• Ensure all content complies with company policies, community guidelines, and ethical standards.
• Proactively identify and flag inappropriate, harmful, or offensive content, and take appropriate actions in line with guidelines.
• Respond to customer inquiries, comments, and posts in a professional, friendly, and engaging manner.
• Collaborate with internal teams to maintain a consistent brand voice and messaging across social media channels.
• Escalate complex issues and handle customer feedback in a constructive and timely manner.
• Analyze trends and patterns in community interactions, providing valuable insights to improve engagement and content strategies.
• Perform regular audits of social media content to ensure consistency and adherence to quality standards.
• Stay updated on current social media trends, platform changes, and content moderation best practices.
• Foster a positive and inclusive online community by encouraging respectful and meaningful interactions.

Requirements:

• Fluent in German (both written and spoken); proficiency in English is required.
• Previous experience in social media moderation, content moderation, or a related role is a plus.
• In-depth knowledge of social media platforms and best practices for community engagement and content moderation.
• Excellent communication skills with the ability to interact professionally with users in a positive and respectful manner.
• Ability to handle sensitive content and moderate discussions in a calm and tactful way.
• Strong problem-solving skills and the ability to think critically while managing multiple tasks.
• Ability to work both independently and collaboratively in a team environment.
• Strong attention to detail and organizational skills.
• Flexibility to work in both on-site and hybrid work setups.
• A passion for social media and community management.

Benefits:

• Competitive salary and benefits package.
• Hybrid work model (on-site and remote work options available).
• Health insurance and wellness benefits.
• Opportunities for career development and growth within a global company.
• Work in a dynamic and supportive environment with a diverse international team.
• Access to training programs and resources to enhance professional skills.
• Modern office in the heart of Budapest with a collaborative work culture.

How to Apply: If you're excited to contribute to a positive online experience and be part of an innovative team, apply now! Please send your CV and a cover letter to [Insert Email].

We look forward to reviewing your application!