Italian-speaking Customer Support Representative (On-site in Lisbon)

Job Title: Italian-speaking Customer Support Representative (On-site in Lisbon)

Location: Lisbon, Portugal (On-site)

Job Type: Full-time

Salary: Attractive salary + Signing Bonus of €3,500

About the Company: We are a dynamic, global company that values customer satisfaction and service excellence. We are looking for a dedicated and passionate Italian-speaking Customer Support Representative to join our vibrant team in Lisbon. If you enjoy helping others, have excellent communication skills, and are looking for a great opportunity in an international environment, we want to hear from you!

Key Responsibilities:

• Provide exceptional customer support via phone, email, and live chat for Italian-speaking customers.
• Resolve customer inquiries and issues promptly and professionally, ensuring a high level of satisfaction.
• Handle product-related questions, troubleshoot problems, and guide customers through technical issues.
• Maintain a thorough understanding of the company's products and services to offer relevant solutions.
• Assist in managing and resolving customer complaints, ensuring a positive experience.
• Document customer interactions in a CRM system, ensuring all issues and resolutions are tracked.
• Collaborate with team members and other departments to deliver comprehensive solutions.
• Meet and exceed individual and team performance metrics (e.g., response time, customer satisfaction, etc.).

Requirements:

• Fluent in Italian (both written and spoken). Proficiency in English is a plus.
• Previous experience in a customer support or call center role is highly desirable, but not mandatory.
• Strong communication skills, with the ability to listen attentively and empathize with customers.
• Ability to solve problems quickly and effectively while maintaining a calm and professional demeanor.
• Strong computer literacy and the ability to navigate various software tools.
• A positive, proactive attitude with a strong commitment to customer service.
• A team player who thrives in a fast-paced and dynamic work environment.

Benefits:

• Signing Bonus of €3,500 paid upon joining.
• Competitive and attractive salary based on experience.
• Health insurance and wellness benefits.
• Opportunity to work in an international, dynamic team.
• Career growth opportunities and training.
• Modern office in Lisbon with a collaborative, fun environment.
• Supportive and friendly work culture.