German Customer Service Representative (Onsite/Hybrid) Barcelona

Job Title: German Customer Service Representative (Onsite/Hybrid) – Barcelona

Location: Barcelona, Spain
Work Model: Onsite and Hybrid options available
Employment Type: Full-time

About the Role:

We are looking for a German-speaking Customer Service Representative to join our dynamic and international team in Barcelona! As a key member of our customer care department, you'll be the first point of contact for our German-speaking customers, ensuring they receive outstanding support and a seamless experience.

Whether onsite or in our hybrid model, you'll play a vital role in representing our brand with empathy, efficiency, and professionalism.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in German and English

• Resolve customer issues efficiently, professionally, and empathetically

• Provide accurate product/service information and technical support (if applicable)

• Document customer interactions in internal systems

• Collaborate with internal teams (tech, logistics, sales) to resolve escalations

• Stay up to date on product updates, procedures, and company policies

• Maintain customer satisfaction targets and performance KPIs

What We're Looking For:

• Fluency in German (C2 level) – written and spoken

• Proficiency in English (B2+)

• Previous experience in customer service, support, or contact centers is a plus

• Strong communication and problem-solving skills

• Customer-focused mindset with a positive attitude

• Ability to work both independently and collaboratively

• Familiarity with CRM tools (e.g., Zendesk, Salesforce) is a bonus

• EU work authorization or valid visa to work in Spain

What We Offer:

• Competitive salary + performance bonuses

• Hybrid working flexibility (after initial training period)

• Relocation support (if applicable)

• Vibrant and international team environment

• Modern office space in central Barcelona

• Private health insurance

• Ongoing training and professional development

• Career growth opportunities within a global company

• Free coffee, snacks, and team-building activities

Work Schedule:

• Full-time (40 hours/week)

• Monday to Friday, occasional weekend or evening shifts depending on the project