French Support Expert Onsite & Hybrid in Lisbon

Job Title: French Support Expert – Onsite & Hybrid Opportunities
Location: Lisbon, Portugal (Onsite & Hybrid Options Available)
Relocation Package: Yes
Welcome Bonus: €3,000

About CBT:
At CBT, we don’t just offer customer support—we create exceptional, personalized experiences that leave a lasting impression. As a global leader in customer service solutions, we’re expanding our team and looking for enthusiastic, skilled French Support Experts to join us in Lisbon, Portugal. Whether you prefer to work onsite, in a hybrid setup, or a combination of both, we offer flexible options to suit your lifestyle. Plus, we’re offering a €3,000 welcome bonus and a comprehensive relocation package to help you make Lisbon your new home.

Job Description:

As a French Support Expert at CBT, you will play a key role in providing world-class service to our French-speaking customers. You’ll act as the go-to expert, delivering top-tier support via phone, email, and chat, ensuring that every customer interaction is smooth, positive, and efficient. Whether onsite or in a hybrid working arrangement, you’ll enjoy the flexibility of choosing how you work while making a real impact on customer satisfaction. Get ready to bring your passion for problem-solving and your excellent communication skills to the forefront!

Key Responsibilities:

• Provide expert-level customer support in French through various channels (phone, email, and chat), ensuring a seamless experience for every customer.

• Resolve customer issues quickly and effectively, offering solutions that exceed expectations and leave customers fully satisfied.

• Assist customers with product inquiries, troubleshooting, and account management, ensuring clarity and understanding at all times.

• Maintain accurate records of customer interactions and track progress in resolving ongoing issues.

• Collaborate with other departments to resolve complex customer concerns and improve service processes.

• Keep up to date with product developments, ensuring you have the knowledge to provide timely and relevant assistance.

• Contribute to meeting team goals and KPIs while maintaining a focus on delivering excellent customer experiences.

Qualifications:

• Native or fluent in French (both written and spoken).

• Previous experience in customer service or support is a plus, but not mandatory—just bring your passion for helping people!

• Strong problem-solving skills, with the ability to stay calm and resourceful under pressure.

• Excellent communication skills, with the ability to explain technical issues in a clear and friendly way.

• Self-motivated and comfortable working independently, whether onsite or remotely in a hybrid environment.

• Team player who enjoys collaborating in a multicultural, dynamic workplace.

• Flexibility to work in shifts, including evenings and weekends, depending on customer needs.

What We Offer:

• A competitive salary and a €3,000 welcome bonus to help you get started.

• Flexible work options: Choose between onsite, hybrid, or a combination of both to match your lifestyle.

• A comprehensive relocation package to support your transition to Lisbon, including accommodation assistance, visa support, and more.

• Full training and development programs to help you succeed and grow your career.

• A fun and multicultural work environment, with colleagues from around the world.

• Health insurance, wellness programs, and exclusive employee discounts to take care of your well-being.

• The opportunity to live in Lisbon, one of the most vibrant cities in Europe, offering rich culture, great food, and an amazing lifestyle.