Poland - Onsite French-Speaking Customer Advisor (Warsaw)

Job Description: Onsite French-Speaking Customer Advisor (Warsaw)

Position: Onsite French-Speaking Customer Advisor
Location: Warsaw, Poland
Industry: Web Services
Language Requirements: Fluent French + B2 English
Prior Experience: Preferred, but not required
Salary & Benefits: Competitive salary, career development opportunities, and more.

Job Overview:
We are looking for a French-Speaking Customer Advisor to join our team in Warsaw, Poland. This is an onsite position, so you will be working from our office in Warsaw. The ideal candidate will be fluent in French and have B2-level English proficiency. Prior experience in customer service is a plus, but not essential as full training will be provided. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and supporting French-speaking clients.

Key Responsibilities:

• Customer Support: Provide high-quality customer service to French-speaking clients via phone, email, and live chat.
• Issue Resolution: Efficiently resolve customer inquiries and concerns, ensuring a positive experience.
• Product Knowledge: Stay informed on the company’s web services to provide accurate support and troubleshooting assistance.
• Order Management: Help customers place, update, and track orders, and assist with all web service-related inquiries.
• Technical Assistance: Provide basic technical support to customers, helping them navigate our platforms (training provided).
• Collaboration: Work with cross-functional teams to resolve customer issues and continuously enhance the customer experience.
• Customer Feedback: Collect and share customer feedback to improve the company’s services and products.

Requirements:

• Fluent in French: Native or near-native proficiency in both written and spoken French.
• B2 English Proficiency: A good command of English for internal communication and documentation.
• Customer Service Experience: Prior customer service experience is an advantage, but not a requirement. We are willing to train the right candidate.
• Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and team members.
• Problem-Solving Abilities: Ability to resolve customer issues effectively and efficiently.
• Self-Motivation: Comfortable working in an office environment and collaborating with a team.

Documents Accepted:

• EU ID
• Residence Permit
• Refugee Certificate (if applicable)

Note: Only candidates who are eligible to work in Poland will be considered. Student visas are not accepted for this role.

Relocation:
No relocation support will be provided. Candidates must already be residing in Warsaw or the surrounding area.

What We Offer:

• Competitive Salary: A salary based on your experience and qualifications.
• Career Development: Opportunities for professional growth and advancement within the company.
• Office Environment: Work in a dynamic and collaborative office environment in Warsaw.
• Health & Wellness: Benefits package, including health insurance.
• Team Environment: Join an international team that values collaboration and growth.

How to Apply:
If you are a motivated individual with fluency in French and English, we’d love to hear from you! Please submit your resume and cover letter explaining why you’re excited about this opportunity.

We look forward to receiving your application!