French Customer Representative

Job Title: French Customer Representative
Location: Porto, Portugal (Onsite)
Company: Cross Border Talents

About Us:
At Cross Border Talents, we specialize in connecting top talent with global opportunities. Based in the vibrant city of Porto, we are currently looking for a French-Speaking Customer Representative to join our team onsite. If you’re passionate about providing exceptional customer service and fluent in French, this is the perfect opportunity to grow your career with a dynamic and diverse team in one of Europe’s most exciting cities. A relocation package is provided for candidates moving to Porto.

What You’ll Be Doing:

• Providing excellent support to French-speaking customers: Manage customer inquiries via phone, email, and chat, ensuring all requests are handled promptly, professionally, and effectively.
• Resolving customer issues: Address and resolve customer challenges with clear, friendly, and effective solutions.
• Collaborating with internal teams: Work closely with different departments to ensure seamless service delivery and assist in solving more complex customer concerns.
• Sharing insights for service improvement: Provide feedback from customer interactions to help enhance products, services, and overall customer satisfaction.
• Delivering an exceptional customer experience: Go above and beyond to exceed customer expectations and ensure they are satisfied with every interaction.

What We’re Looking For:

• Fluent in French (both written and spoken): As you’ll be working directly with French-speaking customers, fluency in French is a must.
• Customer-oriented mindset: A passion for providing outstanding service and helping customers resolve their issues effectively.
• Excellent communication skills: Ability to express yourself clearly, professionally, and with a friendly tone, both in writing and verbally.
• Problem-solving skills: A proactive approach to identifying challenges and offering practical, customer-focused solutions.
• Experience in customer service (preferred but not required): Previous experience in a customer-facing role is a plus, but we’re happy to train the right candidate.
• Onsite work commitment: Comfortable with working onsite in Porto and engaging directly with customers in a face-to-face setting.
• Tech-savvy: Familiar with customer service platforms or open to learning new software and tools.

Why You Should Join Us:

• Onsite work in Porto: Work from our modern, welcoming office in Porto, one of the most beautiful and dynamic cities in Europe.
• Relocation package: If you’re moving to Porto, we offer a relocation package to help make your transition smooth and hassle-free.
• Great work-life balance: Enjoy flexible working hours that help you manage both your personal and professional life.
• Career growth opportunities: We’re dedicated to your development, with clear opportunities for career advancement and skill-building.
• Inclusive and supportive culture: Join a team where your ideas and contributions are highly valued, and collaboration is key.
• Competitive salary and benefits: We offer a competitive salary, health benefits, and other perks to ensure you feel supported and appreciated.

Ready to Join Us?
If you’re a fluent French speaker with a passion for customer service and are looking for an onsite role in Porto, we’d love to hear from you! Apply now to become a French Customer Representative at Cross Border Talents and take the next step in your career. A relocation package is available for qualified candidates moving to Porto.