Italian Customer Experience Associate (Onsite - Barcelona)

Job Title: Italian Customer Experience Associate (Onsite - Barcelona)

Location: Barcelona, Spain
Employment Type: Full-time
Relocation Package & Welcome Bonus: €3,000 Welcome Bonus + Relocation Support

About the Company:

Our client, a global leader in customer support and IT services, is seeking an enthusiastic and dedicated Italian Customer Experience Associate to join their team in the vibrant city of Barcelona, Spain. This is a fantastic opportunity for individuals who are passionate about delivering exceptional service to international clients and want to be part of a globally recognized brand.

Position Overview:

As an Italian Customer Experience Associate, you will be the first point of contact for Italian-speaking customers, offering top-notch support and assistance. Your role will involve interacting with customers via phone, email, and chat, ensuring all inquiries are addressed promptly and professionally. You will play a key role in maintaining high levels of client satisfaction, contributing to the success of our client’s business.

Key Responsibilities:

• Provide exceptional customer support for Italian-speaking clients via phone, email, and chat.

• Resolve customer inquiries, troubleshoot issues, and offer effective solutions for service-related queries.

• Document and escalate customer concerns to the appropriate teams as needed, ensuring timely resolution.

• Foster strong relationships with customers by delivering positive and professional experiences.

• Collaborate with internal teams to enhance service offerings and ensure efficient problem resolution.

• Keep up to date with product/service knowledge, company policies, and industry developments.

• Effectively prioritize tasks and manage time in a fast-paced environment.

• Support customers with both routine and complex issues, ensuring smooth and efficient solutions.

Requirements:

• Native or fluent proficiency in Italian (written and spoken).

• Strong proficiency in English (written and spoken).

• Previous experience in customer service, technical support, or a similar role is a plus.

• Strong problem-solving skills and attention to detail.

• Excellent communication skills, with the ability to handle diverse customer inquiries professionally.

• Positive attitude, patience, and empathy in customer-facing interactions.

• Ability to work both independently and as part of a collaborative team.

• Basic knowledge of IT systems and troubleshooting (preferred).

Benefits:

• Competitive salary with performance-based bonuses.

• €3,000 Welcome Bonus to support your relocation.

• Relocation Package: Assistance with visa, housing, and relocation logistics.

• Comprehensive health insurance and benefits package.

• Continuous training and career growth opportunities.

• A dynamic, international work environment.

• Flexible working hours and hybrid work options after the initial training period.

Why Barcelona?

Barcelona is a stunning, dynamic city that blends modernity with rich cultural heritage. With its beautiful beaches, vibrant nightlife, world-renowned architecture, and fantastic food, it’s an ideal place to both live and work. Whether you enjoy outdoor adventures, art, or simply relaxing at a café, Barcelona offers an unparalleled lifestyle.