Croatian Client Services Representative (Remote - based in Greece)

Job Title: Client Services Representative (Remote - based in Greece)

Job Location: Remote (based in Greece)

Position Type: Full-Time

Job Overview:

We are seeking a Client Services Representative fluent in Croatian to join our team. This is a fully remote role based in Greece, where you'll be supporting Croatian-speaking clients through various communication channels. You’ll be responsible for providing exceptional service, ensuring customer satisfaction, and contributing to the overall success of our company by delivering top-tier support and building strong client relationships.

Key Responsibilities:

• Client Support: Serve as the primary point of contact for Croatian-speaking clients, addressing inquiries, resolving issues, and providing clear, accurate, and helpful information via email, phone, and chat.

• Relationship Building: Foster strong, long-term relationships with clients, understanding their needs and ensuring that our services meet their expectations.

• Issue Resolution: Respond to and resolve client queries, issues, and concerns in a timely and professional manner, ensuring a seamless and positive customer experience.

• Service Coordination: Assist clients with service requests, account updates, and troubleshooting, ensuring that all issues are handled efficiently and promptly.

• Product Expertise: Maintain an in-depth understanding of our products and services to accurately communicate features, benefits, and updates to clients.

• Documentation & Reporting: Log all client interactions and issues in the CRM system, providing detailed notes and follow-up actions as necessary.

• Feedback Collection: Gather client feedback and provide insights to internal teams to help improve our services and enhance client satisfaction.

• Collaboration: Work closely with other team members and departments to ensure a seamless and cohesive approach to client service and support.

Requirements:

• Fluent in Croatian: Native or near-native proficiency in the Croatian language (both written and spoken).

• English Proficiency: Strong communication skills in English, both written and spoken, for internal collaboration and reporting.

• Customer Service Experience: Previous experience in a client services, customer support, or account management role is beneficial but not mandatory.

• Strong Communication Skills: Ability to effectively communicate with clients in a professional, clear, and empathetic manner.

• Problem-Solving Abilities: Demonstrated capacity to resolve client concerns and find practical solutions in a timely manner.

• Technical Aptitude: Comfortable working with CRM systems, communication tools, and basic troubleshooting. Experience with platforms such as Zendesk, Freshdesk, or similar is a plus.

• Self-Starter: Ability to work independently in a remote setting, with strong time-management skills and organizational ability.

• Attention to Detail: Precision in managing client details and service requests while ensuring that follow-ups are executed promptly and accurately.

• Time Zone Flexibility: Availability to work within Croatian business hours while residing in Greece, ensuring efficient service delivery across time zones.

Preferred Qualifications:

• Additional Languages: Proficiency in other languages (e.g., English, Greek) is a valuable asset.

• Previous Remote Work Experience: Familiarity with remote work environments is advantageous.

• Client Relationship Management: Experience in managing client accounts and ensuring customer satisfaction.

• Tech-Savvy: Familiarity with troubleshooting software or basic technical issues is a bonus.

What We Offer:

• Remote Work Flexibility: Work from the comfort of your home, based in Greece, while supporting clients in Croatia.

• Competitive Salary: Remuneration based on experience and qualifications.

• Career Growth: Opportunities for professional development, with potential for upward mobility within the company.

• Collaborative Environment: A supportive team culture with ongoing training and development resources.

• Work-Life Balance: Flexibility in work hours to ensure a healthy balance between personal and professional life.