Dutch-speaking Service Desk Technician

Job Title: Dutch-speaking Service Desk Technician (On-site/Hybrid in Budapest, Hungary)

Location: Budapest, Hungary (On-site/Hybrid)

Job Type: Full-time

Salary: Competitive salary + benefits

About Us: We are a global technology company dedicated to delivering exceptional IT services and solutions to businesses worldwide. We are seeking a Dutch-speaking Service Desk Technician to join our support team in Budapest. If you have a passion for technology, troubleshooting, and customer service, this is the perfect opportunity for you. You will play a critical role in providing technical support to our clients while contributing to the success of the business.

Key Responsibilities:

• Provide technical assistance to Dutch-speaking users via phone, email, and chat, resolving their IT-related issues in a timely and efficient manner.
• Diagnose hardware, software, and networking issues, offering solutions to minimize downtime for users.
• Assist in troubleshooting and resolving IT incidents, including system failures, software errors, and network connectivity issues.
• Log, track, and manage all service desk tickets, ensuring that all issues are documented and resolved in accordance with company processes.
• Escalate unresolved technical issues to higher-level support teams and ensure continuous follow-up until resolution.
• Provide guidance and support for clients on IT systems and applications, ensuring users have the tools and knowledge needed to resolve issues independently.
• Collaborate with other IT teams to identify and resolve recurring technical issues and improve service delivery.
• Ensure a high level of customer satisfaction by maintaining clear communication and offering proactive solutions.
• Stay updated on company products, IT policies, and emerging technologies to provide accurate and up-to-date support.

Requirements:

• Fluent in Dutch (both written and spoken); proficiency in English is required.
• Previous experience in IT support, helpdesk, or a service desk technician role is preferred.
• Strong knowledge of IT hardware, software, and networking, with the ability to diagnose and resolve technical issues.
• Excellent problem-solving abilities and the ability to troubleshoot complex technical issues under pressure.
• Strong communication skills, with the ability to explain technical issues to non-technical users in a clear and friendly manner.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with IT service management software and ticketing systems is a plus.
• Customer-oriented mindset with a commitment to delivering high-quality support.

Benefits:

• Competitive salary with a comprehensive benefits package.
• Hybrid work model, with flexibility to work remotely and in the office.
• Health insurance and wellness support.
• Career growth and professional development opportunities.
• Work in a supportive, collaborative environment with a global team.
• Access to training resources to enhance your technical skills.
• Dynamic office environment in the heart of Budapest.