Dutch Customer Service Agent

Job Title: Dutch Customer Service Rockstar – Join CBT's Thriving Team in Sofia!

Location: Sofia, Bulgaria
Employment Type: Full-Time

About CBT:
At CBT, we believe that exceptional customer service is at the heart of everything we do. As a global leader in digital services, we’re on a mission to create the best possible experience for our customers, and we need passionate individuals to help us do just that! If you're fluent in Dutch and love connecting with people, we want you to be part of our fun, dynamic, and forward-thinking team in Sofia.

The Role:
As a Dutch Customer Service Rockstar, you’ll be the voice of CBT, delivering exceptional service to our Dutch-speaking customers. You’ll tackle inquiries, resolve issues, and provide solutions with a friendly, professional touch. Every day will bring new challenges, but with your can-do attitude and problem-solving skills, you’ll help our customers feel valued, heard, and supported. Ready to take customer service to the next level? Let’s get started!

Key Responsibilities:

• Provide outstanding support to Dutch-speaking customers via email, chat, and phone.
• Resolve customer queries with speed, precision, and a personalized touch.
• Ensure customer satisfaction by handling each interaction with care and professionalism.
• Use your expertise to guide customers through complex issues and deliver simple, actionable solutions.
• Work closely with the team to continuously improve the customer experience.
• Keep up to date with product knowledge and industry trends to provide the best support possible.

What We’re Looking For:

• Fluency in Dutch (both written and spoken) is a must!
• Excellent communication skills – you know how to keep it clear, friendly, and professional.
• A passion for helping others, with the ability to think on your feet and find solutions quickly.
• A customer-centric mindset, with a genuine desire to improve the customer experience.
• Previous experience in customer service or a related field is a plus, but not required – we’ll provide the training!
• A positive attitude and an eagerness to work in a fast-paced, ever-changing environment.

Why Choose CBT?

• Make an Impact: Be the go-to person for our Dutch-speaking customers and make a real difference in their experience.
• Career Growth: At CBT, we believe in promoting from within, so your career growth is in your hands!
• Vibrant Team: Join a team that values collaboration, innovation, and having fun while achieving great things together.
• Awesome Perks: Competitive salary, health insurance, flexible working hours, and other exciting benefits.

Ready to Join the CBT Family?
If you’re ready to bring your Dutch language skills, passion for customer service, and positive energy to a team that’s redefining the customer experience, we want to hear from you! Apply today and start your journey with CBT – where amazing service is just the beginning.