Porto - Remote German Speaking Customer Advisor

Job Description: German-Speaking Customer Advisor (Remote - Porto)

Position: German-Speaking Customer Advisor
Location: Remote, Portugal (On-Site in Porto available if preferred)
Industry: Web Services
Language Requirements: Fluent German + B2 English
Prior Experience: Preferred, but not required
Salary & Benefits: Competitive salary, career development opportunities, and more.

Job Overview:
We are seeking a German-Speaking Customer Advisor to join our team remotely in Portugal. This role will involve providing top-notch customer support to our German-speaking clients and offering assistance for web services. While prior experience in customer service is beneficial, it is not mandatory as full training will be provided.

Key Responsibilities:

• Customer Support: Offer exceptional customer service to German-speaking clients via phone, email, and live chat.
• Issue Resolution: Handle customer inquiries and resolve issues efficiently to ensure satisfaction.
• Product Knowledge: Stay updated on our company’s products and services to provide accurate information and support.
• Order Management: Assist customers with placing, updating, and tracking orders.
• Technical Assistance: Provide basic technical support and help customers use our digital services (training provided).
• Collaboration: Work closely with cross-functional teams to resolve issues and improve customer experience.
• Customer Feedback: Gather and share feedback to help enhance our services and products.

Work Schedule:

• Monday to Sunday: 08:00 to 19:00 (Rotative Shifts)
• Late Shifts: Possibility to extend the shift until 21:00
• Days Off: 2 days (rotative)

Relocation:

• Relocation from outside of Portugal: Reimbursement of airfare after 180 days of the contract up to 400€ in economy class.
• Relocation from inside of Portugal: Reimbursement of travel costs after 180 days of contract up to 150€ in economy class.
• Temporary Accommodation:
  • From outside of Portugal: Hotel room for 28 days depending on the project.
  • From inside of Portugal: Hotel room for 15 days depending on the project.
  • Shared Apartment for International Relocators: Room in a shared apartment for up to 12 months with rent of 280€ including utilities (deducted directly from the payslip).
  • Note: Temporary accommodation is available based on project needs.

Additional Benefits:

• Meal Allowance: 7.63€ net per working day.
• Transport Allowance: Not provided.
• Competitive Salary: Based on experience and qualifications.
• Career Development: Opportunities for growth and career progression within the company.
• Health & Wellness: Comprehensive health insurance and wellness benefits.
• Dynamic Work Environment: Work remotely with a global, supportive team.
• International Team: Be part of a diverse and collaborative work environment.

Documents Accepted:

• EU ID
• Residence Card
• Manifestação de Interesse
• Visas (under consultation)

How to Apply:
If you are fluent in German and English and eager to work remotely in an exciting and fast-paced environment, we’d love to hear from you! Please submit your resume and cover letter and tell us why you are the perfect fit for this role.