Italian Speaker Customer Experience Representative

Job Title: Customer Experience Representative (On-site in Barcelona)

Location: Barcelona, Spain (On-site)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company: We are an innovative and customer-driven company dedicated to delivering an exceptional customer experience. We're looking for a passionate and enthusiastic Customer Experience Representative to join our team in Barcelona. If you’re committed to providing excellent service and want to make a positive impact, this is the role for you!

Key Responsibilities:

• Serve as the first point of contact for customers, ensuring all inquiries are addressed promptly and professionally.
• Provide superior customer service through phone, email, and in-person interactions.
• Troubleshoot customer issues, answer questions, and guide customers in using our products and services.
• Ensure all customer concerns are resolved in a timely and effective manner, maintaining high customer satisfaction levels.
• Record and document customer interactions in the CRM system to ensure accurate tracking of issues and resolutions.
• Work closely with other teams to provide holistic solutions to customer needs.
• Follow up with customers to ensure complete satisfaction with the solutions provided.
• Meet and exceed key performance metrics, such as response times, issue resolution, and customer feedback.
• Identify opportunities to improve the customer experience and share insights with the management team.
• Contribute to the creation and improvement of customer service procedures and best practices.

Requirements:

• Fluent in Spanish and English (both written and spoken); proficiency in additional languages is a plus.
• Previous experience in a customer service or client-facing role is highly preferred.
• Strong communication and problem-solving skills, with the ability to adapt to a wide range of customer personalities.
• Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
• Strong attention to detail and organizational skills.
• Proactive approach to solving customer problems and meeting their needs.
• Team player with a passion for customer satisfaction and experience.
• Flexibility to work on-site in Barcelona.

Benefits:

• Competitive salary and benefits package.
• Health insurance and wellness benefits.
• Opportunity for career development and growth within the company.
• Work in a dynamic, supportive, and collaborative environment.
• Access to training and development resources to enhance skills.
• Work-life balance and a positive office culture in the heart of Barcelona.