French Client Care Coordinator (Onsite & Hybrid - Lisbon)

Job Title: French Client Care Coordinator (Onsite & Hybrid - Lisbon)

Location: Lisbon, Portugal
Employment Type: Full-time
Work Type: Onsite & Hybrid (after initial training)

About the Company:

Our client, a leading global provider of customer support and IT services, is seeking a dedicated and dynamic French Client Care Coordinator to join their team in Lisbon, Portugal. This is a fantastic opportunity to be part of a vibrant international team and contribute to an exceptional customer experience for French-speaking clients.

Position Overview:

As a French Client Care Coordinator, you will be the go-to contact for French-speaking clients, ensuring their needs are met with the highest level of service and care. You will manage customer inquiries and resolve issues through various communication channels, including phone, email, and chat. Your role is crucial in maintaining client satisfaction, ensuring smooth and effective service delivery, and coordinating between various internal teams.

Key Responsibilities:

• Serve as the primary point of contact for French-speaking clients, providing outstanding care and support.

• Manage client inquiries and resolve issues efficiently via phone, email, and chat.

• Coordinate with internal teams to ensure timely and effective resolution of customer issues.

• Maintain detailed records of client interactions, feedback, and service requests.

• Monitor service levels and ensure customer satisfaction is consistently high.

• Identify opportunities for process improvements to enhance the client experience.

• Support the onboarding process for new clients and assist with troubleshooting where necessary.

• Ensure all client interactions are conducted professionally, and in line with company policies and standards.

• Assist in developing strategies to improve customer care and retention.

Requirements:

• Fluent in French (both written and spoken).

• Strong proficiency in English (written and spoken).

• Previous experience in customer care, client coordination, or a similar role is preferred.

• Exceptional communication skills, both written and verbal, with a focus on customer satisfaction.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

• Proactive, self-motivated, and able to work independently and as part of a team.

• Experience with customer support tools and CRM systems is a plus.

Benefits:

• Competitive salary with performance-based incentives.

• Flexible hybrid work model (onsite during training and then hybrid).

• Comprehensive health insurance and benefits package.

• Continuous learning and development opportunities.

• A dynamic, international work environment with a focus on teamwork and growth.

• Opportunities for career progression within the company.

• Work in one of Europe’s most exciting and culturally rich cities—Lisbon.

Why Lisbon?

Lisbon offers a blend of history, culture, and modernity, making it a great place to live and work. From its stunning coastal views, vibrant nightlife, and delicious food to its diverse work opportunities, Lisbon provides an ideal environment for both personal and professional growth.