Job Title: German Trust & Safety Specialist

Job Title: German Trust & Safety Specialist

Location: Lisbon, Portugal
Work Type: Hybrid / Onsite
Employment Type: Full-time

About the Role:

We are looking for a German-speaking Trust & Safety Specialist to join our team in Lisbon. In this role, you will be responsible for maintaining a safe, secure, and trustworthy environment on our platform. You will monitor user activities, review content, enforce policies, and ensure compliance with community guidelines. You will also collaborate closely with cross-functional teams to identify and address potential risks and fraudulent activities.

This position offers a flexible hybrid work model, allowing you to work both onsite and remotely, ensuring you have the flexibility to balance your professional and personal life.

Key Responsibilities:

• Monitor user interactions, activities, and content in German to ensure compliance with platform policies and guidelines

• Identify and investigate potential trust and safety issues, including fraudulent activities, harmful content, and violations of platform rules

• Respond to and resolve reported cases, such as harassment, abuse, and content violations

• Collaborate with legal, security, and product teams to mitigate risks and improve platform safety

• Review user-generated content (text, images, videos) for compliance with content policies

• Escalate complex or high-risk cases to senior management or specialized teams for further investigation

• Maintain up-to-date knowledge of trust & safety trends, legal regulations, and best practices

• Provide reports and insights on common safety issues, trends, and potential areas for improvement

• Educate and assist users in understanding platform policies and guidelines

• Contribute to the creation and refinement of content moderation guidelines and safety protocols

What You Bring:

• Fluent in German (spoken and written)

• Good command of English (spoken and written)

• Previous experience in trust & safety, content moderation, or online security roles

• Strong understanding of online safety policies, community guidelines, and legal compliance

• Excellent analytical and problem-solving skills

• Ability to make quick, informed decisions under pressure

• Experience with content moderation tools and reporting systems

• Strong communication skills with the ability to handle sensitive issues professionally

• A proactive approach to risk management and issue resolution

• Comfortable working in a fast-paced, dynamic, and sometimes high-pressure environment

• Empathy and the ability to remain neutral and fair in contentious situations

What We Offer:

• Competitive salary and performance-based bonuses

• Flexible hybrid work model (with both remote and onsite work options)

• Health insurance and meal allowance

• A modern, centrally located office in Lisbon with excellent public transport links

• Opportunities for career development and internal mobility

• Comprehensive training and ongoing learning support

• Collaborative and inclusive work culture with an international team

• Relocation assistance (if applicable)

Working Hours:

• Full-time: 40 hours/week

• Flexible working hours with occasional weekend or evening shifts depending on team needs