Customer Service Representative (Italian Market)

Customer Service Representative Diabetes Medical Devices (Italian Market)

Start Date: 22 January 2026

Location: Porto, Portugal (OnSite)

Work Model: OnSite

Are you passionate about healthcare innovation and eager to make a real difference in patients lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your work directly supports patients and healthcare professionals using lifechanging medical technology.

Work Schedule

Monday to Sunday 24/7 (Rotative shifts)

2 rotative days off per week

Day shift coverage between 07:00 and 22:00

Night Shift (22:00 to 07:00): The night shift team is small, so each agent may only need to cover this schedule occasionally during the month. However, candidates must be aware of and fully comfortable with a 24/7 rotational work environment.

What You Will Do

Provide exceptional customer service in Italian (C2), with internal communication in English (C1)

Handle inquiries and incident cases via phone, email, and chat

Support patients, caregivers, and healthcare professionals with empathy and precision

Guide users through product usage and troubleshooting

Resolve devicerelated concerns while maintaining quality and compliance standards

Collaborate closely with your Team Leader to ensure operational excellence

Compensation & Benefits

1,000 gross/month (14 salaries)

300 gross/month performance bonus (11 months)

Meal allowance: 7.63 net per working day

Accommodation: Private room in a company-arranged shared apartment for 280/month, all bills included (up to 12 months)

Relocation & Flight Policy

Airfare reimbursement available after 6 months (up to 400, Economy class)

Important update:

For all hires effective from 1 December onwards, flight ticket reimbursement will no longer be provided. Accommodation will continue to be offered to relocating candidates, but no relocation costs will be refunded.

Who Were Looking For

Italian fluency (C2) mandatory

Advanced English (C1)

Empathy, strong communication skills, problem-solving ability

Comfortable with 24/7 rotative shifts, including occasional night shifts

Previous experience in customer service or healthcare is a plus (training provided)

Why Join Us?

Contribute to a project that directly improves patients wellbeing

Work in a supportive, multicultural team with career growth opportunities

Smooth relocation support to vibrant, sunny Porto

Transparent performance recognition and structured training