Customer Service (Italian-Speaking)

Job Title: Customer Service Italian-Speaking

Location: Lisbon, Portugal

Start Date: 20 November 2025

Contract Type: JD

Work Model: On-Site

Schedule: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)

Days Off: 2 rotative days

(Later stage may change to 24/7 rotation TBC by client)

Salary & Compensation:

• Base Salary: 1,000 gross x 14 months
• Bonus: 100 gross x 11 months
• Meal Allowance: 7.23 per day
• Transport Allowance: 20 per month
• Health Insurance: Active from day 1 (employee contribution), free after 6 months

Relocation & Benefits (Lisbon only):

• Airfare reimbursement after 6 months (up to 400, economy class)
• Shared apartment for up to 12 months (280/month, utilities included and discounted directly from payslip)

Requirements:

• Native/fluent Italian, good English proficiency
• Minimum 1 year of experience in customer service, telesales, account management, or customer success ideally linked to business development
• Proven sales awareness and ability to influence seller success (mandatory)
• Candidates must not have previously worked for Byte Dance, in any LOB, BPO, or country

Additional Notes:

This role focuses on providing customer support and sales guidance within a fast-paced international environment. Ideal candidates demonstrate strong communication, adaptability, and proactive engagement with sellers to drive success.