Customer Support Specialist – Italian Market | Remote in Portugal

Work from Home | Based in Lisbon or Anywhere in Continental Portugal
Starting date:23/July

Fluent Italian + B2 English

Remote | Full-Time | 6-Month Contract (With Renewal Potential)

Do you love streaming your favorite shows and helping people? Join a dynamic and multicultural team supporting a leading global streaming platform (confidential client) as a Customer Support Specialist. Be the first point of contact for millions of viewers, representing one of the most recognized entertainment brands in the world — all from the comfort of your home.

What You'll Be Doing

As a Customer Support Specialist, you will:

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers

• Provide technical support and guidance on software functionality, system configuration, and network settings

• Assist with account access, subscriptions, application use, and content-related queries

• Handle complaints with empathy, professionalism, and efficiency

• Maintain accurate records of customer interactions and follow-ups using internal tools

• Represent the brand with enthusiasm, clarity, and care

What We Offer

• Monthly base salary: €1,000 (x14 months/year)

• Performance bonus: up to €100/month (paid over 12 months)

• Meal allowance: €7.23 per worked day (net)

• Transport allowance: €20/month

• Private health insurance: 100% covered after 6 months

• 100% remote work from continental Portugal

• International team and continuous learning environment

Working Hours

• Schedule: Monday to Sunday, 7 AM – 9 PM (rotational shifts)

• Days off: 2 days/week (rotational)

• Project runs 365 days/year

What We're Looking For

• Fluent Italian speaker (C2/native) and strong English (minimum B2)

• Strong communication and active listening skills

• Problem-solver with a customer-first attitude

• Tech-savvy with basic troubleshooting knowledge

• EU citizenship or valid work permit to work in Portugal

• Good internet connection and quiet workspace at home

Our Hiring Process

Application Review
Language Assessment (Italian + English)
1-2 Interviews with Project Team