Marketing Customer Support with Spanish

Marketing Customer Support

Spanish + English

Start Date: 15 January 2026

Location: Lisbon, Portugal

Work Model: On-site

Relocation: Not available

Work Schedule

Initial Schedule (12-hour window):

• Monday to Sunday | 07:00 – 19:00
• Two shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

Future Schedule (TBC by client):

• 24/7 rotational shifts, Monday to Sunday
• 2 rotational days off

Role Overview

As a Marketing Customer Support Advisor, you will support advertisers by managing and resolving product-related issues while delivering high-quality customer support. The role involves troubleshooting advertising products and collaborating closely with internal teams to ensure excellent customer experience.

Key Responsibilities

• Provide customer support to advertisers via digital channels (e.g. email/chat).
• Handle end-to-end troubleshooting of advertising and campaign-related issues.
• Support paid campaign-related inquiries and platform usage questions.
• Collaborate with internal teams to resolve technical or product-related cases.
• Ensure high customer satisfaction and adherence to service levels.

Requirements

• Fluent in Spanish and English (written and spoken).
• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Proven experience in Digital Marketing.
• Previous experience in a Contact Centre or Service program within an Advertising Tech company.
• Familiarity with social media platforms and a basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work both independently and within a team.

Compensation

• Base Salary: €880 x 14 months
• Performance Bonus: N/A
• Complexity/Allowance Bonus: €80 x 11 months

Benefits

• Meal Allowance: €7.63 per working day
• Health Insurance:
  • Available from day 1 (employee contribution required)
  • Fully covered by the company after 6 months of contract