Customer Service Advisor – Insurance (German & English)

Customer Service Advisor – Insurance (German & English)

Company: Insurance Company

Location: Lisbon, Portugal

Work Model: On-site

Start Date: 08 January 2026

Job Description

We are looking for a German-speaking Customer Service Advisor to join an international insurance project in Lisbon. You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent customer experience.

Responsibilities

• Handle inbound customer contacts via phone and digital channels
• Provide accurate information related to insurance products and services
• Resolve customer queries efficiently and professionally
• Maintain detailed and accurate records in internal systems
• Ensure compliance with quality and service-level standards

Schedule

• Monday to Friday (including bank holidays)
• Rotational shifts between 07:30 AM – 08:00 PM
• Days off: Weekends

Contract

• Fixed-term contract (CDD): 6 months

Salary & Bonuses

• Base Salary: €1,100 gross x 14 months
• Performance Bonus: €100 x 12 months
• Complexity Bonus: €100 x 11 months

Important Note on Bonuses:

Payment of each bonus instalment is conditional on the employee maintaining less than 6% unjustified absenteeism in the month prior to the payment.

These bonuses must not be presented as part of the fixed monthly salary, as eligibility depends on meeting the attendance condition.

Benefits

• Meal Allowance: €7.63 per working day
• Health Insurance:
  • Available from Day 1 (employee pays a monthly contribution)
  • Becomes free after 6 months of contract

Candidate Requirements

• Fluent German (C1/C2) and good command of English
• Customer-oriented mindset and strong communication skills
• Ability to work on-site in Lisbon

Accepted Documents

• EU ID
• Residence Card
• Manifestação de Interesse
• Visa Type D + NIF

Relocation & Location Conditions

Lisbon only

• Relocation from outside Portugal:

  • Room in a shared apartment for up to 12 months
  • Rent: €280/month, utilities included
  • Amount discounted directly from payslip

• Remote positions (if applicable):

  • Candidates must already live in mainland Portugal
  • Not available for island residents