German-Speaking Customer Support Agent (Remote)

German-Speaking Customer Support Agent (Remote)

Location: Greece (Remote)
Work Schedule: Monday–Friday | 09:00–19:00 (rotating shifts)
Training & Work Model: Fully remote (training from home & work from home)

About the Role

Join the customer support team of a leading Swiss financial services organization operating in the digital payments and invoicing sector. The company provides modern, secure, and flexible payment solutions for both online and in-store transactions, supporting businesses and private customers across Switzerland.

As a German-speaking Customer Support Agent, you will be the first point of contact for customers, ensuring a smooth, transparent, and professional payment experience aligned with high Swiss banking standards.

Your Daily Responsibilities

In this customer-facing role, you will:

• Handle inbound customer inquiries via phone and email in German
  
  

• Provide Tier 1 customer support related to:
  
  

  • Invoice explanations and payment clarifications
    
    

  • Billing questions and reminder fees
    
    

  • Collection-related inquiries (soft collection)
    
    

• Update and maintain customer records using internal systems
  
  

• Follow up on payment- or account-related cases and escalate complex issues when required
  
  

• Work closely with your team to ensure efficient case resolution
  
  

Your goal is to deliver clear, empathetic, and efficient support, while maintaining professionalism and trust.

Candidate Profile

Languages

• German: C1 level or higher
  
  

• English: B2 level (required for training and internal communication)
  
  

Experience & Education

• No previous customer support experience required — full training provided
  
  

• Interest or background in finance, payments, or economics is a plus
  
  

Skills

• Strong written and verbal communication
  
  

• Good computer literacy and ability to multitask
  
  

• Problem-solving mindset and adaptability
  
  

• Customer-oriented attitude
  
  

Salary & Benefits

• Gross monthly salary: €1,300
  
  

• Performance bonus: Up to 10% of gross salary, based on targets
  
  

• Paid training: 25 working days
  
  

• Work model: Fully remote
  
  

• Schedule: Monday–Friday | 09:00–19:00 (rotating shifts)
  
  

Relocation Support (if applicable)

For candidates relocating to Greece, support options are available:

• Full relocation package including flight, hotel accommodation, and real estate agency fee
  or
  
  

• Relocation allowance + real estate agency fee (for self-arranged relocation)
  
  

Hiring Process

1. Application review
   
   

2. Language assessment (German & English)
   
   

3. Interview with the hiring team
   
   

Important: A birth certificate is required for employment documentation.