Customer Service Advisor German + English

Job Title: Customer Service Advisor German + English

Location: Lisbon, Portugal (OnSite)

Start Date: 08 January 2026

Company: Insurance Sector

Schedule:

Monday to Friday (including bank holidays)

07:3020:00, rotational shifts

Weekends off

Contract Type:

CDD 6 months

Job Description:

We are looking for German + English-speaking Customer Service Advisors to support an international insurance company. In this role, you will handle customer inquiries, provide policy information, process requests, perform case follow-ups, and ensure a high-quality service experience. You will communicate by phone and email while maintaining accuracy, empathy, and compliance with company procedures.

Compensation:

Base salary: 1100 x 14 months

Performance bonus: 100 x 12 months

Complexity bonus: 100 x 11 months

Allowances:

Meal allowance: 7.23 per working day

• Note: From 01/01/2026, meal allowance standardizes to 7.63 per day for all employees (increase for Lisbon, Braga, Aveiro).

Transport allowance: 20 per month

• Note: For new hires starting from 01/01/2026, this allowance is discontinued. Existing recipients keep it.

Benefits:

Health insurance from day 1 (employee pays monthly fee; becomes free after 6 months of contract).

Position bonus for Braga (details can be added if needed).

Work Model:

OnSite, Lisbon