Job Openings
Customer Service Representative Italian + English
About the job Customer Service Representative Italian + English
Customer Service Representative Italian + English
Location: Lisbon, Portugal (On-Site)
Start Date: 23 October 2025
Sector: Home Appliances Italian Market
Reference: [Optional Ref Code]
About the Role
We are seeking a customer-focused, bilingual Italian + English professional to join our Home Appliances customer service team in Lisbon on an on-site basis. This role requires excellent communication skills, problem-solving abilities, and a dedication to delivering exceptional client experiences for the Italian market.
Schedule
- Days: Monday to Saturday
- Hours: 07:00 17:00 (rotational shifts)
- Days Off: Sunday + 1 rotational day
Salary & Bonuses
- Base Salary: 1,000 per 14 months
- Welcome Bonus: 2,000 (paid in 12 monthly instalments during the first year of employment)
- Installments are conditional on maintaining < 6% unjustified absenteeism in the preceding month.
- Position Bonus: 100 per 12 months
- Performance Bonus: N/A
Allowances & Benefits
- Meal allowance: 7.23 per day
- Transport allowance: 20 per month
- Health Insurance: Provided from day one
- Employee contribution applies for the first 6 months; free thereafter
- Additional Position Bonus Braga projects: 20 per 12 months (if applicable)
Key Responsibilities
- Deliver outstanding customer service for the Italian market via phone, email, and chat.
- Provide accurate product and service information for home appliances.
- Handle complaints, troubleshoot issues, and offer solutions within company policies.
- Maintain quality standards in every interaction.
- Ensure punctuality and attendance requirements are met to qualify for bonus incentives.
Requirements
- Language Skills: Native/Fluent Italian + Good English (B2 or above)
- Previous customer service or call center experience preferred.
- Strong communication and interpersonal skills.
- Problem-solving mindset and patience with customers.
- Ability to work rotational shifts in a fast-paced environment.