Customer Support & Sales Specialist (Italian Speaker) – Relocation to Portugal

Technical Customer Support & Sales Specialist (Italian Speaker) – Relocation to Portugal

• Location: Lisbon, Portugal (Remote/Work-from-Home option available within Portugal, from Coimbra to the South)
• Start Date: July 2nd, 2026
• Contract: 6-Month Fixed-Term Contract (CDD) with high potential for renewal
• Languages Required: Native/Fluent Italian & Working English (B2)

Have you recently moved to sunny Lisbon, or are you dreaming of making the move?

Whether you've just unpacked your bags in Portugal's vibrant capital or you're looking for the perfect opportunity to kickstart your life abroad, we have some exciting news: We are exceptionally offering a full relocation package for this project!

Join a globally recognized, industry-leading technology brand as a Technical Sales & Customer Support Specialist. In this role, you will be the bridge between cutting-edge technology and our Italian-speaking customers, helping them solve technical queries and offering tailored solutions that make their day.

Why You Should Apply

• Relocation Support: Exceptional relocation assistance to help you move to Portugal smoothly.
• Top Global Brand: Work with one of the most innovative and respected technology leaders in the world.
• Thriving Expat Culture: Join an energetic, multicultural team in sunny Lisbon—one of Europe's top-rated destinations for quality of life.
• Comprehensive Health Insurance: Free healthcare coverage from day one (fully covered by the company after 6 months).

Your Mission

As a Technical Sales & Customer Support Specialist, you will turn every customer interaction into a 5-star experience. Your daily activities will include:

• Engaging with Customers: Handling inbound requests via phone, email, and chat, and registering cases in CRM systems.
• Customer Care: Keeping users updated on their order status, resolutions, deliveries, refunds, and warranties.
• Inbound Sales Support: Guide customers through their purchasing journey by matching their needs with great products and services.
• Problem Solving: Using your technical knowledge to troubleshoot product issues and turn frustrated users into loyal brand advocates.

About You

We are looking for proactive, empathetic people who love technology and connecting with others.

• Language Skills: Native or near-native Italian speaker with a solid upper-intermediate (B2) level of English.
• Problem Solver: Quick on your feet, highly analytical, and detail-oriented.
• Great Communicator: Empathic, patient, and excellent at de-escalating tense situations with professional care.
• Tech-Savvy: Comfortable learning new software, CRM databases, and technical tools.
• Experience: Experience in Customer Service is preferred; a background in Sales is a big plus (but not mandatory—we train you!).
• Flexibility: Available to work rotational shifts from Monday to Saturday (including bank holidays) between 08:00 and 19:00 (with Sunday + 1 rotating day off per week).

What We Offer (Compensation & Benefits)

• Base Salary: €1,024 gross per month (paid 14 times a year, totaling €14,336 base per year)
• Performance Bonus12 months Bonus: Up to €225 gross per month (paid 12 times a year, totaling up to €2,700 per year)
• Meal Allowance: €7.23 per working day (paid on a tax-free meal card, worth approx. €150+ net/month)
• Transportation Allowance: €20 per month
• Total Package: Up to €19,184.72 gross per annum (including meal allowance & full performance bonuses).
• Schedule: 40 hours per week, rotational shifts (08:00 - 19:00, Monday to Saturday).
• Days Off: 2 days off per week (Sunday + 1 rotational weekday).

Ready to Elevate Your Career?

We are hiring fast for our July2nd, 2026 start date.