B2C Operations Customer Expert – Italian Market

B2C Operations Customer Expert – Italian Market

Lisbon, Portugal

Start Date: 13 January 2026

Full-time | Rotational Shifts

About the Role

We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general inquiries, ensuring a warm, professional, and solution-oriented customer experience.

Your Responsibilities

• Handle inbound B2C customer calls in Italian
• Support customers with:
  • Subscriptions and contracts
  • Billing and payment questions
  • Device and technical issues
• Provide an empathetic and customer-focused experience
• Identify and promote relevant products or services when suitable
• Accurately document interactions and follow procedures
• Maintain a professional and positive attitude at all times

Profile & Requirements

• Fluent Italian (spoken and written)
• Previous customer service experience is an advantage
• Strong communication and interpersonal skills
• Proactive, energetic, and customer-oriented mindset
• Ability to work in a fast-paced environment
• Basic computer skills

Working Hours

• 40 hours per week
• Rotational shifts Monday to Sunday, between 06:00 and 22:00
• 8 working hours + 1-hour unpaid lunch break per day

Training

• Paid training: 15 working days
• 8 hours per day
• Covers:
  • Systems and tools
  • Product & service knowledge
  • Customer communication and call handling
  • On-the-job practice

Employment contract is signed after successful completion of training.

Salary & Benefits

• Monthly gross salary: €941
• Holiday allowance: €78.42/month
• Christmas allowance: €78.42/month
• Meal allowance: €7 per working day (€154/month, tax-exempt)

Total monthly package: €1,250 gross

Additional Benefits

• Portuguese employment contract
• Health insurance from day one
• Holiday & Christmas allowances paid monthly
• Optional company accommodation (subject to eligibility & availability)
• Paid Portuguese public holidays

Location

Lisbon, Portugal

Modern office environment with easy access to metro, bus, and train connections.