Live & Work in Sofia, Bulgaria (German Customer Support Advisor )

German Customer Support Advisor | Growth, Bonuses & Relocation Support

Location: Sofia, Bulgaria

Position: Customer Support Advisor / CS Inbound

Language: German

Work Model: Office-based initially, with hybrid option after 4 months based on performance

Client: Prestigious Swiss telecommunications company

About the Opportunity

Are you looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals?

Join a leading customer support team in Sofia, Bulgaria, supporting a well-known Swiss telecommunications provider. This is a great opportunity for German speakers who want to build an international career, earn attractive bonuses, and grow within a fast-expanding project.

Why Sofia?

Sofia offers the perfect balance between career growth, affordability, and lifestyle:

• One of the lowest costs of living among European capitals
• Vibrant international community with professionals from all over Europe
• Modern cafés, restaurants, shopping centers, and nightlife at affordable prices
• Excellent public transportation network
• Surrounded by nature, with Vitosha Mountain only minutes from the city center — ideal for hiking, skiing, and outdoor activities
• Easy access to weekend trips across Bulgaria, Greece, Serbia, Romania, and Turkey
• A growing hub for technology, business services, and multilingual professionals

Your Role

As a German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering excellent service while identifying sales opportunities and maximizing customer satisfaction.

Key Responsibilities

• Provide customer support via inbound calls
• Analyze and resolve customer inquiries
• Provide information on administrative and technical topics, including products, billing, and related services
• Perform updates in internal systems
• Escalate issues or calls to other departments when necessary
• Maintain a professional, customer-focused, and solution-oriented approach
• Identify opportunities to support sales and improve customer experience

Compensation & Bonuses

We offer a competitive salary package with strong bonus potential:

• Base Salary: €1,636.14 gross/month
• Billing Skills Bonus: €102.25 gross/month
• Unlimited Sales Bonus: Top performers earn more than €1,000/month in additional bonus
• Training and Tenure Bonuses available
• Signing Bonus: €1,000 total
  • €500 paid after training
  • €500 paid after 6 months

Relocation Support

For candidates relocating to Sofia, we provide support to make your move easier:

• 2 weeks Airbnb accommodation
• Up to €255 flight ticket reimbursement, paid with the first salary

Additional Benefits

• Monthly meal vouchers
• Private health insurance
• Fully covered Multisport card
• Structured onboarding and continuous learning
• Long-term career development opportunities
• Opportunity to work in an international and multicultural environment

Work Schedule

• Rotating shifts between 09:00 and 22:00
• 8-hour, 6-hour, and 4-hour shift options
• Monday to Sunday schedule
• Potential future late shift until 01:00 — not yet confirmed

Work Location & Hybrid Model

• Modern office located in Mega Park, Sofia
• Fully office-based during the first months
• Hybrid work option available after 4 months, based on KPI performance:
  • 2 days remote
  • 3 days office-based

Training & Onboarding

You will receive a comprehensive 5-week paid training program, designed to ensure you feel confident and fully prepared before interacting with customers.

The training will cover company systems, customer service standards, product knowledge, billing processes, communication skills, and sales-oriented support techniques.

Career Growth

Join an expanding project with strong internal promotion opportunities. Many team members have already progressed into roles such as:

• Team Leader
• Trainer
• Sales Coach
• Subject Matter Expert
• Quality Analyst
• Operations Support roles

This is an excellent opportunity to start or continue your international career in customer support, sales, and business services.

Ideal Candidate

We are looking for motivated German speakers who are ready to grow in an international environment.

Requirements

• Fluent German communication skills
• Good English skills are a plus
• Customer-focused and solution-oriented mindset
• Strong communication and listening skills
• Interest in telecommunications, technology, and customer service
• Sales-oriented attitude and motivation to achieve bonuses
• Ability to work in rotating shifts
• Willingness to relocate to or live in Sofia, Bulgaria

Previous customer service experience is an advantage but not mandatory. Full training is provided.

Why Join Us?

If you are a German speaker looking for a fresh start abroad, Sofia offers an exceptional combination of career opportunities, international exposure, affordable living, and an active lifestyle in the heart of Southeast Europe.

You will enjoy:

• A stable international role
• Strong earning potential with unlimited sales bonuses
• Relocation support
• Paid training
• Health and wellness benefits
• Clear career development paths
• The chance to live in one of Europe's most exciting and affordable capitals

Ready to Apply?

If you are ready to start your next career chapter in Sofia and join an international customer support team, we would love to hear from you.

Apply now and take the next step in your international career.